Lexus Monogram Service

When I made the appointment your service department scheduled me with the wrong advisor but Vahagn researched and corrected the problem and all went well.

Wanted to share my appreciation for the experience I had with Mr. Jaimes. His customer service was truly right on, and he was friendly, attentive, and helpful. I was treated right, and it made a big difference by me wanting to comeback. Thank you, Mr. Jaimes!

I don't understand why I was told I needed a fuel injection cleaning when this isn't regular maintenance.

Roberto is very courteous and kind. He listens and answers all my questions.

Jeff is exceptional at customer service and communicating. Always a pleasure to get my car worked when he is there. Without him, I might stop using metro.

Thank you Sam

DOWN TO EARTH, CLASSY..EVERYONE TREATED GREAT..

Alejo Morales increases the value of the Keyes Lexus brand name by 10,000 fold. It is very rare, to have skill in operating from the “perspective” of the other person. Nothing was mentioned about my tight schedule or scarcity of time, but Alejo picked up on the context clues as quick as someone working in intelligence - and even though it was obvious he had a desk full of stapled papers with other peoples names on it and stuff - he welcomed our interaction from my perspective (aka: this guy just randomly walked up in here but he seems like he’s in a hurry so there is probably some sort of urgency; I’m busy af myself but I won’t make it obvious to him bc it’s more productive if I let this person perceive they have my full attention and their business is not an inconvenience to me). Worth a mention: I realized today from Alejo (and Hi-Me) that a foundational element of exceptional concours service is not in being perceived as perfect during the initial serve, but in how one volleys throughout the game after the serve. They handle customer concerns with FINESSE (fully genuine). I noticed a hiccup from a carwash and they handled it with utmost tact. By the way, Alejo & Hi-Me were perfect in every way - it was the vendor (detailers) that needed fine tuning but it’s ok bc every fine instrument gets tuned at some point - wack instruments can’t get tuned bc the knobs are made of plastic. Alejo & Hi-Me add tremendous value to the Keyes Lexus name. Everytime I need to fine tune my 2009 AWD IS250 with service to keep it in the highest operational state, I teeter between 3 options - do it myself bc no one else will put the same attention to detail and intention in service for a car I personally Love, find a local mechanic and build a relationship with them hoping they have the same love for my car and fingers crossed extensive knowledge of Second Gen AWD IS250, or take it to the “Lexus dealership” hoping I align with the right people that have the same passion for this historically monumental car and in preserving it versus **** **** me for windshield wipers and a brand new cabin air filter. I prefer to take it to the Keyes Keyes Keyes, Keyes of Van Nuys Lexus dealership over saving money with a local mechanic bc I assume the engineers know Lexus inside and out & it’s all on record & recorded by the company (Lexus Japan takes pride in their work), but in the back of my mind I know I’m in America and everyone out here is trying to hustle - what built trust and the reason why I choose Keyes Lexus in Van Nuys is the genuine, personable, extensively knowledgeable service I have received from Alejo - I’m relieved & elated to align with a service provider as passionate about my Lexus as I am. Anyone with the highest training in reading people & motives will agree - Alejo loves what he does and he is doing it to the best of his ability - he’s not doing it for the money, but the money will follow him wherever he goes bc of his passion.

Very good service

Great service

Please let me know how much you buy this car?

Always satisfied and happy with service received in this location.

Mark was helpful and extremely friendly. Also, he explained everything throughly. Thank you!

Kay already called me to discuss the problems.

Sergio was fantastic. He handled everything seamlessly. Top notch service from him. I will request him moving forward

Henry, the service manager was amazing. He walked me through every step and took good care of us. My car runs beautifully now. It’s always nice coming to this Lexus dealer because they treat you so well. And the waiting room is very comfortable and I love the snacks.

I truly enjoy working with Jesse! He provides great customer service and delivers on his promises!

Alex did a great job taking care of me. He helped me setup the Carplay in the rental. I would highly recommend him

The BEST EVER!

Joel has been my service advisor for 13 years and I would never go anywhere else! He is the best and I look forward to coming in due to how well I’m treated