Excellent service, outstanding customer service. Everything was very smooth throughout the whole process
7/2/2025
Donald A. VERIFIED CUSTOMER
She told me that my smart key was now working and it’s still not working so I’m not satisfied with that but I’m just going to let it go
7/2/2025
Elmer D. VERIFIED CUSTOMER
...
7/2/2025
Kws Nevada. VERIFIED CUSTOMER
Everything was outstanding
7/2/2025
Ken N. VERIFIED CUSTOMER
From start to finish the service was excellent & showed the highest degree of professionalism. Every single person I interacted with was courteous & knew their job. Mark was efficient & kept me informed. Mark was excellent and you should be proud to have him on your team. I will definitely ask for him the next time I need my Lexus serviced by Crown Lexus.
Your management team is clearly doing several things right & should be commended along with Mark. They are hiring the right people for the job. Then they are training them to do their jobs well & with the best customer service. And finally, they must be holding their employees accountable because you cannot maintain such high standards unless you hold people accountable. I would recommend Crown Lexus, and Mark in particular, to all my friends and family who own Lexus vehicles.
7/2/2025
Marita R. VERIFIED CUSTOMER
Thank you ????
7/2/2025
Amy F. VERIFIED CUSTOMER
Cordes is always a pleasure to work with
7/2/2025
Lynn S. VERIFIED CUSTOMER
All good-Vince in service is always above and beyond-great employee for Lexus !
7/2/2025
Paige B. VERIFIED CUSTOMER
Roberto **** did an excellent job today interacting with me about a problem with my vehicle. He communicated clearly, was extremely polite and friendly. While my vehicle was being serviced, he checked in with me a couple of times to give me updates about how the servicing was going and gave me time estimates for how long it would take. I felt very reassured that my vehicle was being taken care of and that the problem was being taken seriously. Without my mentioning it, Mr **** noticed that my address was a two hour drive from the dealership and he took the extra measure of seeing that the servicing was done while I waited so that I could drive home with my vehicle instead of having to come back another day to pick it up.
7/2/2025
Steven M. VERIFIED CUSTOMER
Robert was outstanding and took care of us immediately when I came in with issues with my car. We’ve always have had excellent service with Lexus of Colorado Springs.
7/2/2025
Noel G. VERIFIED CUSTOMER
I was not contacted at all during my service. I tried to reach my advisor for an hour regarding my vehicle as I was late for my job before being contacted. No effort to apologize or make things right was made.
7/2/2025
Melissa L. VERIFIED CUSTOMER
great service
7/2/2025
Ramiro F. VERIFIED CUSTOMER
Thank you Alex for all your help. Alex is an asset to your company.
7/2/2025
Eliyahu Z. VERIFIED CUSTOMER
As usual Joseph handled my service today with a great professional and easy smooth, fast waiting time and fully answered all my questions with detailed explanations! Thank you
7/2/2025
Antonyo S. VERIFIED CUSTOMER
Thanks for everything
7/2/2025
Jerome M. VERIFIED CUSTOMER
To speak quite frankly I considered Lexus of Glendale a credible source to do business with. Based upon that I entered into an agreement to purchase a vehicle. I was presented with a impeccable history and fax report plus in-house inspection report. Based upon all that I trusted that I was making a good and above the table purchase. However, having a machanical background I find that the vehicle I purchased had issues probably even before it was received at dealership furthermore I find it differcult for it to have passed inspection at your dealership without the issues of major oil leaks and cylinder misfire being undetected or unaddressed. As far as my overall satisfaction we are still in pursuit of addressing issues with the vehicle so I cannot speak on my satisfaction at this time. However, I remain positive that Lexus of Glendale will address the issues at hand an present a vehicle worthy of its purchase.
7/2/2025
Felix T. VERIFIED CUSTOMER
Courteous and prompt service. Very professional staff
7/2/2025
Henrietta H. VERIFIED CUSTOMER
Thank you Ernesto on a Job well done. Much success in all your goals.
7/2/2025
Rachel B. VERIFIED CUSTOMER
Everyone was was really nice !
7/2/2025
Sharon L. VERIFIED CUSTOMER
Not a problem, you’re welcome and thank you all as well…