Poor communication, I came in for 3 issues one being under a recall. After fixing the recall issue and 2 different attempts at another spending $930 without the issue being resolved.then after picking up my vehicle the recall work failed and I had gas spewing from my vehicle while driving down the road, so much so that I was being flagged by other drivers to let me know of the issue. Then after returning my vehicle for a second time to rego over the original 3 issues arrowhead LR had my vehicle for almost 1 month and still only resolved the recall issue after spending the $930. Not pleased the slightest bit.
3/14/2026
Gena T. VERIFIED CUSTOMER
Great staff, great service
3/13/2026
Lynn O. VERIFIED CUSTOMER
It shouldnt take 5 hrs to change the oil. Appt at 10am, message at 3 it was ready. After signing for it, we had to stand outside waiting for them to bring me my car and it was still dripping water from being washed. I asked if they normally dry them and the guy said yes, but you came early. So almost 6 hrs later we leave with a wet, not clean, car. Poor customer service.
3/12/2026
Heather R. VERIFIED CUSTOMER
Darcy was helpful and friendly in setting up my appointment and arranging a loaner vehicle. Service was done quickly and Noah was friendly and informative throughout. Appreciated the thouroughness of the video inspection and the explanation from the service tech Rodrigo as well. All went smoothly. Thank you.
3/11/2026
Robert L. VERIFIED CUSTOMER
Nice experience
3/11/2026
Ron L. VERIFIED CUSTOMER
Had my car serviced and Joe was great! Very knowledgeable and friendly!
3/10/2026
Philip I. VERIFIED CUSTOMER
Fast service
3/10/2026
Mark R. VERIFIED CUSTOMER
Great customer service
3/9/2026
Shannon B. VERIFIED CUSTOMER
Joe is the best and appreciate his willingness to explain and teach us on how to best utilize the apps and systems available in our car.
3/7/2026
Devika B. VERIFIED CUSTOMER
He could have handled the situation better. I wasn’t given complete information, and the vehicle was not delivered within the promised timeframe. Another downside was the lack of available loaner vehicles. Overall, I’m not satisfied with my experience this time.
3/7/2026
CHRISTOPHER K. VERIFIED CUSTOMER
Leland and Darcy did an amazing job. They just made you feel very welcome and they went above and beyond to take care of me.
3/7/2026
Douglas H. VERIFIED CUSTOMER
Excellent in every way
3/7/2026
Julie L. VERIFIED CUSTOMER
While your employees are very kind, the feedback I give is one you are familiar with - the pricing is outrageous.
3/7/2026
Nicholas H. VERIFIED CUSTOMER
Tibo and Erin were amazing! Above expectation! service delivery and sales were impeccable. You retain these type of employees.
Phenomenal job. These people are top-tier.
3/7/2026
James W. VERIFIED CUSTOMER
Professionalism at its best!!. Leland and his team - fantastic job. Continued success.
3/6/2026
John O. VERIFIED CUSTOMER
Detail was awful, spots all over the car and leafs as well. I mentioned the concern to the gentleman that was helping me with service and he agreed that the detail was subpar. Considering how much you charge for a basic oil change the car should be spotless!
3/6/2026
Robert L. VERIFIED CUSTOMER
They were great. I trust my vehicle with them.
3/6/2026
Angelica R. VERIFIED CUSTOMER
Kat is awesome and gets everything done swiftly and accurately, taking into consideration my time and keeping me updated.