Arrowhead Land Rover Auto Repair Service

Erin is a knowledgeable and consumate professional. An asset to your team. Laida F

Erin is wonderful! She’s always upbeat and friendly! Erin definitely goes above and beyond for her customers. She makes maintaining my Range Rover easy! Erin has dealt with my warranty company multiple times on my behalf which is so appreciated. She gets me scheduled for service when it’s convenient for me and she knows I live far so she always makes sure that there’s a loaner vehicle available for me. I say this because other service departments don’t always do this! Erin knows the meaning of customer service and Arrowhead Jaguar is lucky to have her!

Noah was great to work with. He got us in and out quickly and was very honest. He didn’t try to charge me for unnecessary fees. He was very personable and shared about his family and their story and allowed me to share a little about mine; we didn’t feel like just another customer. Thank you for being compassionate. My son and I appreciate you and the level of service you provide!

Great staff and super friendly service! Their techs are professional and deliver on their promises. Not much you can ask more than that!

Fixed the problem

Katerina and Darcy were very helpful and your service department is wonderful. Highly recommended to anyone. Thank you very much for your helpful kind service.

Leland was once again a true professional with great customer service. The man deserves a raise. He kept me informed when things came up and worked with me around my crazy work day. Very pleased with his engagement on my vehicle as well as his outstanding personality. Dude is a stud.

Erin at JLR is an absolute gem. She’s always friendly, incredibly knowledgeable, and makes every interaction effortless with her outstanding communication and customer service. She genuinely cares about her customers and goes above and beyond to help. JLR is lucky to have someone like Erin representing their team!

NOAH is the best he gets it ! The only reason I go to that Land Rover dealer is NOAH . Thanks again for everything

Beatrice and Pat here we’re very happy with the way you took care of our car, accommodated the claim and just made everything very easy for us we love doing business with you. We love our car. We’re glad we chose Land Rover dealership. Erin is such a great personality to work with.

Excellent

Leland is amazing, as always! We’re grateful for his attention to detail, prompt updates and for always keeping us informed.

Thank you for the absolute great service and hospitality while we were there. We felt heard about the issues (recalls) and at ease witht he service. You guys have great customer service and will definitely recommend to family/friends or return myself. Again thank you!

I was lead to belive my car was fixed and it wasn't. Now they want 1055.00 to diagnose it after I already paid 1200 for repairs.

Noah always take very good care of me. I will certainly recommend your dealership and Noah.

Leland and Darcy are incredible, very informative and fantastic to work with. Best in class!

Well I just wanted to share my experience with your dealership because not very often you get treated as well as I was treated at any business for that matter nowadays. I never met Joe in person prior to visiting the dealership but he was the one that answered some questions initially about my car as I was contemplating of purchasing it. And then just so happened that he was the one to answer the phone when I called for a service. I almost so that I had to share my experience so someone like Joe can not only be motivated to continue with providing excellent service but also that his management know that quality people like that are hard to come by. Now this is why I'm saying what I'm saying, my first interaction with him when I called and spoke with him you get the sense that you're speaking with someone that isn't out For Blood, meaning not someone that's the first thing that you perceive is oh my God this is going to be all about money. It wasn't the case at all, he basically just stated the facts and whatever the facts lead they will lead. Basically, by speaking with him and now that I had done business at your dealership through Joe, I can honestly say that Joe put you at ease and a state of trust that I don't think many people can do that. So throughout the entire process, I felt like I was treated with at most respect, I was dealing with people that cared, and also felt that I can trust this place. And lastly, I want to say that Joe doesn't make promises that you can't keep he doesn't over promise or under promise but at the same time he doesn't catastrophize things. Keep up the good work Joe don't ever change what you're doing because I believe you have that gift man

Thank you!

I appreciate the professional and outstanding customer service I always receive.

Requested service appointment, got right in, issue resolved very quickly. Friendly service and very attentive.