William always out does him self. Got me right in and got everything done. Even the recall.thanks william. Your the best.
8/27/2020
Anthony K. VERIFIED CUSTOMER
Truc was very enthusiastic, knowledgeable & professional. It was a pleasure to be working with her.
8/27/2020
Robert R. VERIFIED CUSTOMER
Customer service was very friendly and polite. My car was serviced quickly and I could feel the difference in my car, it runs great. Thank you
8/27/2020
Tyler B. VERIFIED CUSTOMER
Erik did a good job
8/27/2020
Blanca O. VERIFIED CUSTOMER
Very courteous and helpful, thanks William !
8/27/2020
Debbie S. VERIFIED CUSTOMER
Very nice and kept me notified of process
8/27/2020
Michael G. VERIFIED CUSTOMER
Chris has made it second nature to go the extra mile. A real gwm to do business with.
8/27/2020
Kathleen R. VERIFIED CUSTOMER
I was absolutely happy for the service I received from the first moment I arrived ????I was greeted with kindness and immediate service!! This was my first time at Matt Black Kia’s service Dept and I’m very very satisfied ????thanks for everything ????
8/26/2020
David R. VERIFIED CUSTOMER
I had an appointment set for 11 AM. I got to the dealership 10 minutes early. I was asked if I was going to stay and I said that I was because I did not have a rental car and confirmed with the service person that the service should take between an hour and an hour and a half. Two hours and 40 minutes later, I was told by the service person that they were getting my car in now and it should be much longer. I was shocked so I asked “how much longer is not much longer?“ I was told it shouldn’t be more than 45 minutes. The entire thing that was supposed to take an hour and a half maximum took around three hours. I should have been told immediately That my car was not being looked at, or at least within the first 30 minutes of my appointment time, not being left there with no information for over 2 1/2 hours.
8/26/2020
Kimberly H. VERIFIED CUSTOMER
Customer service was excellent !
8/26/2020
Eht P. VERIFIED CUSTOMER
Allen in Service was wonderful!!
Always very helpful & pleasing to the customer. Allen works very diligently to service the customer quickly and get their. Issue solved as soon as possible!!
He is very patient & accommodating!!
My compliments to Allen, Ray the mechanic was also very nice & was explanatory about the issue with my car!
Thank you for having Allen’s awesome ability put to good use in dealing excellently with your customers!
Sincerely,
Lorry Young
8/26/2020
Edward B. VERIFIED CUSTOMER
Truc is very good at her job
8/26/2020
CAROLYN C. VERIFIED CUSTOMER
Completely satisfied as usual and didn't have to wait long!!!!
8/26/2020
Mark J. VERIFIED CUSTOMER
Listened to my requests...all requests completed upon vehicle pickup.
8/26/2020
Gary H. VERIFIED CUSTOMER
Jeff was very nice and very professional. Everyone did a great job.
8/26/2020
Jeffrey D. VERIFIED CUSTOMER
I was satisfied with the oil change and multi checking of the vehicle. But I asked to have the vehicle washed in the car wash and it was not done....even after asking twice.
8/25/2020
Ronald R. VERIFIED CUSTOMER
This is a leased vehicle, is a sale price negotiable?
8/25/2020
Cortney K. VERIFIED CUSTOMER
Eric has been taking care of me and my car for 6 years now and he always does a great job.
8/25/2020
Marie N. VERIFIED CUSTOMER
Very satisfied, I just thought the cost was a little high
8/25/2020
Cjay H. VERIFIED CUSTOMER
Complete terrible service. Took well over 2 hours for a simple oil change. When they finally finished and gave my wife her van back. She drove off and it’s making a noise it wasn’t making before. And all they did was an oil change. Then they have her a rental car that has lights all over the dash. This is a complete joke of a service department.