I was disappointed that my tires weren’t rotated as requested. Otherwise service was good as usual.
3/16/2021
Gary B. VERIFIED CUSTOMER
I was taken care of 100% by Melissa and felt right at home while I waited. We were kept advised on the progress of the repairs and when my car was finished and after Melissa explained the work that was completed, she walked us out to your drive through and presented my freshly washed car to me. She remover all the seat and floor protection, opened the garage door and gave us a nice smile as we pulled out. I can not ask for more.
A Very Happy Customer
Gary B
3/16/2021
Arthur V. VERIFIED CUSTOMER
I was treated very well by Gene Leon. I am disappointed in the vehicle and lack of information to the dealer from the manufacturer to locate the problem It took 3 working days to locate the problem. Again I was treated with the utmost courtesy by gene leib
3/15/2021
Caresta S. VERIFIED CUSTOMER
I scheduled a 2pm appointment to service my vehicle recall I received, I arrived at 2:10pm And was told it would take up to 2 hours. Upon expressing my concern about my car’s acceleration I was told to diagnose I would need to pay $135, I agreed. At about 3:50 I went to ask about the status of my vehicle after waiting for about ten minutes the employer returned with a full sheet on my vehicles report telling me what I needed to fix, which meant it was already complete and gave me a price. I agreed to pay and have what needed to be done complete, this was at 4:25pm which I know because I asked a friend to take me to the bank. I went to the bank and returned which was 20 minutes later. When asked how long the repair would be I was told an hour. At 6:10 I asked to speak to a manager because at that point I had been there 4 hours. Five minutes later I was told my vehicle was done which meant to be that it had been done.
From me walking to the service desk standing while the employees chatted carelessly as though I was not standing there, to me having to constantly go find someone to ask about the status of my vehicle. There were many non caring attitudes. I really wish I would have went to another Kia location.
3/15/2021
Ac Electric. VERIFIED CUSTOMER
I'm glad to be back in a Kia. I love my Telly! As always the service was top notch. Thanks.
3/15/2021
SHAWN S. VERIFIED CUSTOMER
First scheduled visit for the new car Tony checked me in safely and the guys got me in and out in a timely fashion missed the chocolate chip cookie though ????
3/15/2021
Donnie C. VERIFIED CUSTOMER
Awesome service as always
3/15/2021
RAPHAEL O. VERIFIED CUSTOMER
Ok
3/15/2021
Desiree . VERIFIED CUSTOMER
Truc was friendly and knowledgeable as usual!
3/15/2021
Marguerite H. VERIFIED CUSTOMER
All
3/15/2021
Camille B. VERIFIED CUSTOMER
Second time dropping off car and no call backs or text messages saying the card was finished
3/15/2021
Nonpareil M. VERIFIED CUSTOMER
Quick and friendly service like always
3/15/2021
Melinda V. VERIFIED CUSTOMER
Thank you
3/15/2021
Jason D. VERIFIED CUSTOMER
The staff was excellent, and maybe it was my fault for coming in at 430 pm, but I don't believe they did a complete service to my car. The last time I was in they said my battery needed to be changed and my brakes. This time they only said breaks. I should say thank you saving me 400 on a new battery, or it wasn't checked this time. Further arousing my suspicion, 2 hours later my left rear tire light can on saying it was low pressure. Now I have to take it somewhere else and get the oil change again because I don't know if that was even done. I go to you guys all the time. Never ever had this issue come up.
Respectfully,
Jason D
3/14/2021
Napoleon C. VERIFIED CUSTOMER
Your appointment making service made us an appointment and the dealership service department was unable to fix anything. We came in for two issues. Please reschedule me when you have the parts necessary to fix my car
3/14/2021
Nichola R. VERIFIED CUSTOMER
All is well. She addressed my concern about not being aware of the length of the service appt. I had my dog with me, so was surprised that the appt would take over 2 hours. It was done 1.5 hours.
3/14/2021
Yvonne B. VERIFIED CUSTOMER
Brenda was very pleasant, thorough, and knowledgeable. She was always quick to answer all phone calls and discuss all questions. I really appreciated her friendly customer service which is rare to find today. Would return because of her. Definitely a huge asset to Kia!
3/14/2021
JEANETTE N. VERIFIED CUSTOMER
Awesome
3/14/2021
Joannah H. VERIFIED CUSTOMER
Very fast and friendly.
3/14/2021
Thomas S. VERIFIED CUSTOMER
Brenda is always such a great helper. She answers all of our questions. She is always like out for us.