The service took twice as long as I was told when I made the appointment.I was prompt so I don't understand why I was made to wait so long to basically rotate my tires also my text wasn't answered when I had a question. So as a result since my next service call isn't free I will be going to a local kia dealer.
3/21/2025
Robert H. VERIFIED CUSTOMER
Always satisfied with Matt help. And service. Very informative always updating on the car. Very satisfied with Matt service.
3/21/2025
Ivan S. VERIFIED CUSTOMER
Great customer service; friendly guy;
3/21/2025
James M. VERIFIED CUSTOMER
Mike was a true professional through and through. Never giving me any unnecessary information and just what was needed. The process was smooth and easy, along with the loaner vehicle provided by Trish. Mike is an excellent asset to any organization, and an owner should be proud to have him on their staff.
3/21/2025
Jesus M. VERIFIED CUSTOMER
Everything is OK. Thank you
3/21/2025
Yvonne S. VERIFIED CUSTOMER
The service was very good Michael was very helpful and I was in and out in about 2 1/2 hours so that was very good but the service I have always gotten at Covina Kia has always been excellent thank you so much Michael for being so helpful and kind it is greatly appreciated.
3/21/2025
Jose B. VERIFIED CUSTOMER
Danielle was great. Thank you!!!
3/20/2025
Miguel O. VERIFIED CUSTOMER
Danielle was very friendly and professional. I appreciated her. The wait was too much for me. Almost four hours for an oil change.
3/20/2025
Lily S. VERIFIED CUSTOMER
Looking forward to receiving the survey. Danielle was polite and friendly. Good energy.
3/19/2025
Ricardo C. VERIFIED CUSTOMER
It was quick and efficient. Would have love to have my engine looked at and fixed, as these were engines replaced at no cost, because of the oil burning due to your engines. As I have to top off every two weeks.
But other than that service was great
3/19/2025
Lana B. VERIFIED CUSTOMER
I am thoroughly impressed with your dealership. Everyone is friendly and helpful.
3/19/2025
Adan V. VERIFIED CUSTOMER
Today was our first time having a service done at that dealership, I have to mention that Erick was exceptionally professional with a sense of urgency to have our car serviced. He treated us well with lots of respect and went beyond to get the information about our cars ( something we have never had other places done for us before). We are very satisfied with this visit and surely be coming back to have our cars serviced at Covina Kia.
3/19/2025
Bruce O. VERIFIED CUSTOMER
Matt is great. Friendly, very professiona.
3/18/2025
Henry L. VERIFIED CUSTOMER
Job welll done very cooperative
3/18/2025
Sheri L. VERIFIED CUSTOMER
Always a pleasure working with Mike!
3/18/2025
Deborah S. VERIFIED CUSTOMER
George was pleasant as usual. ????????
3/16/2025
Elizabeth W. VERIFIED CUSTOMER
George is good about keeping me posted on repair status. Car returned to me sooner than expected.
3/16/2025
Ranier R. VERIFIED CUSTOMER
eric is just the best
3/15/2025
Cesar E. VERIFIED CUSTOMER
We did not get clear instructions on what our car needed. We waited for the estimate of 3.30hours just for them to do a simple recall and tell us what the car needs. We asked for more further instructions but did not answer our questions well. We truly felt like we wasted our time. We didnt like the overall customer service.