Shuttle service had me waiting for almost 3 hrs and no updates were provided about my vehicle until the following day. I messaged the representative but recieved no response. When I came to pick up my vehicle, I had to wait almost 20mins for someone to acknowledge me and ultimately return my vehicle. Place seems understaffed and ill organized.
4/28/2025
Pedro V. VERIFIED CUSTOMER
Muy buen service gracias
4/28/2025
Patricia M. VERIFIED CUSTOMER
Please apply the certificate to our account which leaves us with 2 oil changes. Thank you
4/28/2025
Victor Y. VERIFIED CUSTOMER
Good job
4/28/2025
Amber W. VERIFIED CUSTOMER
Eric Perez was very kind and helpful went above and beyond. Really appreciate a real caring person to help with our car. He will definitely be my go to guy.
4/27/2025
Cynthia B. VERIFIED CUSTOMER
None
4/27/2025
Maria B. VERIFIED CUSTOMER
Everything went well and I received a discount ???? That’s a nice surprise!
4/27/2025
Lydia D. VERIFIED CUSTOMER
Excellent service. Professional and thorough. Shuttle driver very nice and social. Easy experience. Thank you
4/27/2025
Daniela B. VERIFIED CUSTOMER
Thank you to salesman Ray and Eric from service for providing excellent customer service. I left the dealership with a smile and gratitude
4/26/2025
Desiree V. VERIFIED CUSTOMER
George and everyone else are very courteous and helpful.
4/26/2025
Susan G. VERIFIED CUSTOMER
This time around I was able to get a quick appt as opposed to waiting 1.-2 weeks for an appt.
4/26/2025
Ashley M. VERIFIED CUSTOMER
I don’t even remember the last time I had a genuinely pleasant experience at Covina Kia. I’ve been a customer since 2013 and service has gone down especially since about 2019. Although I am not coming back as a customer once my lease expires because of a terrible drive experience 2 years ago where you left me without a car for a month with no rental, I am very happy someone like Michelle makes my experience here a good one.
4/26/2025
Joanne R. VERIFIED CUSTOMER
George was very courteous and efficient.
Kept me informed of the status of my car
Was friendly and helpful
4/26/2025
Donald R. VERIFIED CUSTOMER
She could have kept me more informed by the time I called to inquire about my car it was already done
4/26/2025
Kevin F. VERIFIED CUSTOMER
You guys were great ???? thank you ????????????????
4/25/2025
Carole S. VERIFIED CUSTOMER
Mike is the best and always provides best customer service.he is number 1
4/25/2025
Ashley P. VERIFIED CUSTOMER
Danielle kept me updated and was very kind
4/25/2025
Mary P. VERIFIED CUSTOMER
Great customer service.
4/25/2025
Hon Chung. VERIFIED CUSTOMER
Great communication with Eric and satisfied with the service