Excellent customer service Michell was very helpful and nice!
4/11/2025
Long T. VERIFIED CUSTOMER
Thanks Eric!
4/11/2025
Jaclyn A. VERIFIED CUSTOMER
Mike and all the employees were friendly and attentive. The only reason I was not completely satisfied is because I specifically asked them to remove the service sticker reminder that had been there since two services ago. However, it was not removed. There is still sticker residue remaining. Thank you.
4/11/2025
Marisa Z. VERIFIED CUSTOMER
George help was excellent.
4/11/2025
Rocio J. VERIFIED CUSTOMER
No problem. Thank you for helping us out.
4/11/2025
Jessica M. VERIFIED CUSTOMER
Thank you George for your assistance, I appreciate it.
4/11/2025
Simon J. VERIFIED CUSTOMER
Great job..
4/11/2025
Joanna K. VERIFIED CUSTOMER
Danielle was really great and I appreciate the chat in her office regarding the maintenance at hand and anything else I wanted to discuss. She was excellent. Prior to, my experience at Kia has been disappointing for many reasons I don’t feel like listing now. There was a recall for a tire mobility kit I had been waiting for since my last oil change. Despite several calls to check status, no one ever got that handled for me. Daniele ended up ordering it again I guess. She said the order wasn’t done right so she ordered me one that would only take a few days to come in. So that I appreciate, but it’s frustrating that after all that time, it still wasn’t in. Could’ve saved me a trip. My tire also needed a patch which I would’ve like to get done at the same time, but was told after car was done and when I remembered again to ask about it, my car was already being brought around for pick up.
Overall, Danielle really was outstanding and I appreciate her willingness to ensure I got what I needed. I was even able to contact her after about the recall and she graciously responded to me. Huge thanks to Danielle!
4/11/2025
Kenneth P. VERIFIED CUSTOMER
Mike has always been great to work with.
4/11/2025
Delia G. VERIFIED CUSTOMER
Friendly fellow, answered some questions I had.
4/11/2025
Rodrigo M. VERIFIED CUSTOMER
Representative is awesome however actual service on my vehicle is questionable. It is the actual 1st service ever yet I notice some discrepancies. 1. Vehicle wasn't reset with from oil change as it keeps notifying me to reset & oil change due. 2. I reset the service on my Kia App to appropriate Mileage yet not full service appropriated. 3. Tires were not inflated 4. Unsure if there was an actual tire traction as tires weren't fully inflated. Next service sticker does not fall in lieu with next appropriate 16,000 mile service.
I do appreciate the actual treatment & sincerity from Danielle yet service is what is questionable with such an itemized receipt but no specifications on paper good/poor conditions. Comparable to Honda/Cadillac with such bolster of information to actually direct my vehicle.
4/10/2025
Steven R. VERIFIED CUSTOMER
The main problem was the time estimates kept getting pushed back longer and longer, and I did not recieve a loaner vehicle after the vehicle inspection. Having to call Kia directly was what got me a loaner vehicle and they were the ones who told me I should/could have gotten a vehicle a lot sooner because there is no authorization of any type from them that is needed like I was told, and that once my vehicle is found with an issue under warranty, I should of been given a vehicle.
4/10/2025
Eric B. VERIFIED CUSTOMER
We’re very happy with the service we received.
4/9/2025
Peter P. VERIFIED CUSTOMER
NO comment.
4/9/2025
John O. VERIFIED CUSTOMER
The service was very efficient and Michael was very professional thank you John
4/9/2025
Dorothy M. VERIFIED CUSTOMER
Since I purchased my vehicle and had service done at this location I have never received outstanding service until this visit. I was greeted by I believe his name was Eric (office to the left) he was extremely friendly and professional. He invited me into his office as he pulled up my information and explained everything in detail.
He then introduced me to Michelle and she assured me that she would keep me updated on my vehicle and was extremely friendly and professional.
I was only there for about one hour and thirty minutes. She called my name in the waiting area and as we walked she was explaining the final details of my service.
The absolute best service by these two employees I have ever received at this Kia. Definitely a great team and I left feeling completely satisfied with my experience that day.
Thank You !
4/9/2025
Ernest R. VERIFIED CUSTOMER
Told it would only be 2 hours! I end up waiting for over 4 hours. I had an appointment for basic services. My car sat idling for 2 hours, I asked the valet to turn my car off!! Not sure if I’m coming back to Covina. Do better KIA!!
4/8/2025
David C. VERIFIED CUSTOMER
Service was great. Even though I accidentally made appointment at different location. But able to serviced me.And was finished at 4 hours later. Definitely will check it for Covina KIA. Thank you for taking care of my car on short notice.