Since I purchased my vehicle and had service done at this location I have never received outstanding service until this visit. I was greeted by I believe his name was Eric (office to the left) he was extremely friendly and professional. He invited me into his office as he pulled up my information and explained everything in detail.
He then introduced me to Michelle and she assured me that she would keep me updated on my vehicle and was extremely friendly and professional.
I was only there for about one hour and thirty minutes. She called my name in the waiting area and as we walked she was explaining the final details of my service.
The absolute best service by these two employees I have ever received at this Kia. Definitely a great team and I left feeling completely satisfied with my experience that day.
Thank You !
4/9/2025
Ernest R. VERIFIED CUSTOMER
Told it would only be 2 hours! I end up waiting for over 4 hours. I had an appointment for basic services. My car sat idling for 2 hours, I asked the valet to turn my car off!! Not sure if I’m coming back to Covina. Do better KIA!!
4/8/2025
David C. VERIFIED CUSTOMER
Service was great. Even though I accidentally made appointment at different location. But able to serviced me.And was finished at 4 hours later. Definitely will check it for Covina KIA. Thank you for taking care of my car on short notice.
4/8/2025
Graciela G. VERIFIED CUSTOMER
Thank you Eric! Great service!!
4/8/2025
James B. VERIFIED CUSTOMER
I am very pleased with how professional George Kasaem was..
4/7/2025
Benny P. VERIFIED CUSTOMER
Battery terminal covers were both left loose under the hood.
4/7/2025
Ana S. VERIFIED CUSTOMER
Michelle was very knowledgeable and answered all of my questions and put my worries at ease. She was so sweet, it was refreshing seeing a lady in the service department. As a woman myself, I felt very comfortable being helped by her.
4/7/2025
Gil S. VERIFIED CUSTOMER
The only down size on this service is your shuttle car, where you take your customers to their home. After we left the car to the dealer it take an hour before we got a shuttle car to take us home. It will be good if after we leave or car to be service the shuttle car that will take us home should not take that long.
4/7/2025
Daniele S. VERIFIED CUSTOMER
I was pushing to buy a bunch of stuff I didn’t need. The person that help me was quite rude. I wouldn’t bring my car back here
4/6/2025
Alice G. VERIFIED CUSTOMER
I’ve been going to Covina Valley Kia since 2011. I’ve had the pleasure of having Micheal Connelly as my service rep. He is professional, friendly, and accurate with estimate and timelines when having my vehicle serviced…. always with a smile.
4/6/2025
Edwin M. VERIFIED CUSTOMER
The staff of covina kia did an awesome job for the service maintenance of my vehicle, i hope it will do same the next time, God Bless
4/6/2025
Doris P. VERIFIED CUSTOMER
Staff was friendly, however, the glovebox had black smudges on it. My filter was checked during the service. It would be much appreciated if the service technician wiped down the car before returning it to customers.
4/6/2025
Socorro N. VERIFIED CUSTOMER
George was very helpful and gave us options regarding financing the cost of repairs.
4/5/2025
Timothy J. VERIFIED CUSTOMER
You need to bring back car wash
4/5/2025
Jonathan F. VERIFIED CUSTOMER
Bad service and bad communication
4/5/2025
Cesar E. VERIFIED CUSTOMER
I am very greatful for the service today.
4/5/2025
Johnny T. VERIFIED CUSTOMER
God job
4/5/2025
Harriet T. VERIFIED CUSTOMER
I want to thank you all for the amazing work you do. When it is time for me to get a new car I will definitely come to your dealership.
4/5/2025
John M. VERIFIED CUSTOMER
Tech clearly explained everything , making me happy with the service.