Appointment for oil change 1:30. I sat in waiting room until 3:30. Asked what the status of my car was. I looked behind service area and saw it parked. It was not serviced! I had purchased my car at this dealership in March and had a good experience with them. Your service department is lacking service! I was angry and told the guy I’m done give me my keys. I left. Called timbrook about 15 min later while on the way home to let them know what happened. 35 min there and 35 back 2 hours waiting no service and I had a appointment! Incompetent people
7/14/2021
Alfredo G. VERIFIED CUSTOMER
I wouldn't explain what they did to my vehicle and why they recall?
7/14/2021
Bonnie D. VERIFIED CUSTOMER
Always great service and friendly, knowledgeable staff.
7/14/2021
Marina M. VERIFIED CUSTOMER
Paul was an excellent service representative. He answered my questions and provided timely assistance.
7/14/2021
Ismael Z. VERIFIED CUSTOMER
Las. Ultimas devious no an sido de sastifacion
7/14/2021
Michael P. VERIFIED CUSTOMER
Excellent Service
7/14/2021
Ramiro M. VERIFIED CUSTOMER
Andy is the best! Always so nice and gets the job done. Very friendly and always helpful. Goes above and beyond expectations
7/14/2021
ARGENTINA A. VERIFIED CUSTOMER
Brenda is one of your best service reps. Our car past due for service and she recommended the most conventional options for our car. Thanks Brenda!
7/14/2021
Angela F. VERIFIED CUSTOMER
Thank you
7/14/2021
Tina A. VERIFIED CUSTOMER
Easy drop off, work was done on time and quick and easy pick up.
7/14/2021
Linda B. VERIFIED CUSTOMER
Thank you! Howard is very good at managing customers concerns. I appreciate his kindness and attention to details .
7/14/2021
Ana M. VERIFIED CUSTOMER
Damian is the best great costomer service
7/14/2021
Brian W. VERIFIED CUSTOMER
Always great service
7/14/2021
William B. VERIFIED CUSTOMER
Always friendly and knowledgeable…we’ll keep getting our Kia serviced here without a doubt!
7/14/2021
RAYCHELLE P. VERIFIED CUSTOMER
Mr. A.Mazzocco was EXCELLENT
Thank U For Ur Outstanding Setvice????????????????????
7/14/2021
Malcolm C. VERIFIED CUSTOMER
Great service
7/14/2021
Ernest L. VERIFIED CUSTOMER
The service team was very friendly and efficient. I was impressed with my first visit with my new car .
7/14/2021
Tahzhan B. VERIFIED CUSTOMER
The service was pretty good and I was in and out within the recommended time. The service was explained well at the end of it and I was sent off with no issues at all. Also the waiting room was well equiped and comfortable while waiting.
7/14/2021
QUINTON R. VERIFIED CUSTOMER
Eric was very pleasant and helpful today. Thank you for the great experience.