Kia My Service

Always have a great experience with service center employees. They are very warm and knowledgeable!

Paul was very friendly and helpful

Good job.

I actually didn’t receive a service on my car today. I had an appointment scheduled at 9:30am and was at the dealership at 9:15am to drop my car off. An appointment in any context is a scheduled time to receive a service, however apparently common logic does not apply at this dealership. I received a text message from Ricky at 11:09am that “my car was in good hands”. At 12:32pm I responded to see if my car was ready, as I was finishing an appointment nearby could get dropped off to retrieve my car. No response. At 1pm I called to ask for an update (note that I had to initiate contact). I was told my car wasn’t even serviced at that point in time and the estimate for pick up would be 2:30pm. Five hours to do a simple oil change?! I had no choice but to cancel the service and come retrieve my car, as I needed to pick up my young children from camp in Tempe. I truly had no choice in the matter. The customer service was absolutely horrible and I feel that I was taken advantage of because I left the dealership during my “service”. I can’t imagine you would make someone wait five hours if they stayed in the dealership to wait for their car. At a minimum, the expectation for quality customer service would be to communicate an estimated time frame for the service to show respect for the customer’s time. My car is 10+ years old and I’m due for an upgrade. The lack of customer service or respect that I received today made it clear that I should look elsewhere for purchasing my next vehicle.

I was treated great and so was my vehicle, I definitely would recommend Jeff and Camelback Hyundai to anyone!

Only had a bulb replaced. Other than that the staff is cool exceptional customer service hopefully they will sell me a car

No complaints

I always like working with Andy. He has always taken great care of me and several of my friends said the same.

Jeff is very professional and very polite. He makes sure you are well informed on your vehicle and offers you complimentary snacks and drinks to make sure your wait is comfortable. He's a great asset to the company.

Thanks for taking care of me without an appointment!

All good!

Excellent service, professional manner, and a positive experience. Keep up the great work - truly appreciated. Thank you, Kim Walker

Was efficient with all the paperwork and very kind and thoughtful.

Staff was great and the feedback video was very easy to access and had helpful information

Great all round experience.

He did a good job

Good service

Quick great service. Friendly staff. Love Peltier

Great service

Howard was very knowledgeable, listened to my problem and solved it. Very impressed