Kia My Service

NHTSA sent me a letter about a recall impacting my vehicle. I called to schedule an appointment with KOB and was told it would be taken care of Monday, July 26th.No other info was provided. I also needed to take Monday off work to have this fixed. I show up the 26th and was told KOB did not order the needed parts for the recall. I was told they needed to inspect the car before ordering the parts (which no one told me was the case when the appointment was made) and I lost an entire day of work. I asked to speak with a manager and they would not get one. I had to schedule a second appointment and take another day off work to have this resolved on Wednesday July 28th, after the part was actually ordered. I again asked to speak with a manager and they refused to get one so I could explain the situation. Now I lost 16 hours of work, which is over 400 due to a recall that could catch my car on fire. This is unacceptable service for someone anyone, and I have been a Kia owner for the past 10 years. It is not fair to the customer to schedule an appointment and take time off work to be told parts were not ordered. Especially when the NHTSA sends a letter which was presented and explained when making the appointment for the required recall by the government. I still believe talking to a manager about this issue should be allowed and should be explained how a customer can be treated this way. I understand I am not paying for the service because of a recall but that does not mean you can treat a customer like they don't matter and completely waste their time because of lack of communication, not ordering parts, and having a customer lose multiple days of work due to a recall.

As usual service was awesome.

Took my car that I have bought at this location and took three days to tell me that it was just a hose leaking. But also told me that I needed a specialized freon for my car, which was a lie and also found out from another specialist with in 30 minutes that it was a hose and my air compressor. And that the freon was just the regular R-134 freon. There is more to this but this is all I need to write, to sum it up.

You guys are ALL great

No problems with Gino. Happy with my service and car wash. Thanks! One issue - my Sorento was supposed to be serviced last Wednesday, but I had to cancel the appointment because of a family emergency in Modesto. Whoever answers the text messages promised to text me back on Wednesday with a new appointment. After I took care of my family emergency, I had to text again and request an appointment.

I arrive to get my flat tire fix . The guy says you don’t have appointment . I’m like no . Who plans a flat tire ..Then waited for 2 hrs before I go and check what a going on . Just no communication there . With Jonathon who serve me that day ..

Thank you for fixing the problem on my car Andy was very helpful and professional very nice, thank you so much

Paul was great. I appreciate his hard work and excellent customer service

I was so impressed how I was able to bring my vehicle in without an appointment and I was able to pick it up in just a few hours. Thank you for your excellent service

the professional and the servicial of the Ms Serrano.

The service provided by Andy Wilson was excellent! More then satisfied! I would definetly recommend Andy Wilson to all my family and friends!

I am so pleased with the service, I live an hour away and was able to drop off my car for a service at 8 A.M. and my car was done at 4 P.M. He was very friendly and helped me apply for the credit line so I didn't have to pay my big bill all at one time. Thank you so much I was very satisfied with my visit.

Torey is ALWAYS professional,courteous and efficient! A+++

Very satisfied with Khloey and Laurie - these 2 ladies were very helpful, as well as everyone we encountered at Peltier KIA.

Great job

Everything was fantastic good experience as always Karen Walsh

My car did not get returned to me at work at 2 like Kholey informed me, I then called at 2:30 to see what was going on and Ginger the girl that answered the phone was rude and said I don’t know if you care ma’am but the service manager is out due to his wife having a baby and another associate was out because they were sick which she needs to be coached about because you never make excuses to a customer, that is not the customers problem because your business does not have the staff to do the job. Ginger needs to be corrected on her attitude and the way she talks to customers. I bought the maintenance package when I purchased the car and today I cancelled it because the last 4 times I’ve had my car serviced there, I’ve had a problem getting my car returned back to me at my job. I am a nurse and my manger had to stop the clinic today so I could because I had to get my car from the dealership which if your company is going to offer that service then stick by it. I will never use your service department again nor will I ever purchase a vehicle from your company.

Thanks so much for Amazing service.

Everything was done efficiently and the staff was terrific

Best staff always kind and prompt willing to answer any questions you might have always a job well done Very satisfied!! ????