Everyone was very friendly and answered all my questions. I also appreciate the fact of driving me home and picking me up when my car was ready. I liked the fact George walked meme to my car and asked if was anything he could have done better. My answer to that was "not a thing".
6/5/2025
Ronnie D. VERIFIED CUSTOMER
Very good
6/4/2025
Kenny M. VERIFIED CUSTOMER
Great service
6/4/2025
Diane R. VERIFIED CUSTOMER
The service was all great from the moment we stepped out of car. George Arroyo our service was guy was very attentive n kept us informed
6/4/2025
Halili D. VERIFIED CUSTOMER
I had a coupon, was told it would be honored, it wasn’t . I honestly didn’t look at the receipt until I was driving away annoyed. The gentleman that check me in was very kind and helpful and so was the guy who checked me out.
The sales department called and texted 3 times while I was getting the car serviced aggressively trying to get me to trade in.
The service took 5 plus hours and I was told 2.5. I understand but had to cancel and reschedule appointments at 2.30. I dropped car off at 9:30 for my 9:45 appointment.
I also called days earlier to make the appointment and never got the call back from the service rep who I was I left the message for.
When I got there. No one was in the service department to bring the car out. I was told they were washing the vehicle, and did I want to wait a 6 minutes more for that. I said yes. I thought I was getting a courtesy wash since it took so much longer. They brought out the same dusty **** car with “clean windows.” I forgot you no longer was cars. But it definitely sealed the sealed on what was a no so great experience. I probably would have let some of these things go, but… all of them together just felt bad! Coffee was cold at 9:30.
6/3/2025
Gary J. VERIFIED CUSTOMER
I was dissatisfied with not being able to get my car washed after it was serviced. I would think that you would at least give a voucher or something in order to compensate for not washing the car.
6/3/2025
Jessica G. VERIFIED CUSTOMER
Horrible customer service I was taken advantage of by this female I asked for an oil change and she came up to me with this is your total for today 300$!!!! Never told me I had options to remove items just asked me to sign. This was my first time taking my car to be serviced here and the last.
6/3/2025
Kassandra B. VERIFIED CUSTOMER
Danielle was great help and answered all of my questions here. She was very friendly and knowledgeable.
6/2/2025
Alberto R. VERIFIED CUSTOMER
The service is excellent
6/1/2025
Pablo David. VERIFIED CUSTOMER
Michael is always a great help, and the service at Covina Kia is always delivered promptly.
6/1/2025
Bradley M. VERIFIED CUSTOMER
Michael is the best servicer I’ve everr encountered he’s professional and a quality human being. The reason your department runs so smooth is because of his knowledge.
6/1/2025
Darius P. VERIFIED CUSTOMER
Excellent service
6/1/2025
David F. VERIFIED CUSTOMER
I had a appointment for a oil change and a still waited 3 hours for service.
5/31/2025
Mayte F. VERIFIED CUSTOMER
I took my car at 1:00 PM with appointment for oil change only and take four of us to give it back to me for oil. Change is ridiculous. The waiting time you guys going to take the long the lease have the courtesy to let people know they’re going to be half day wasting there
5/31/2025
Tadd N. VERIFIED CUSTOMER
I was pleased with how attentive and helpful Michael was during this visit. It was my first time visiting this service center and he has made it very comfortable and efficient
5/31/2025
Dena H. VERIFIED CUSTOMER
Michelle was great. Very communicative and provided great customer service. She did her best to make sure my service needs were priced fairly. I appreciated her assistance very much. Thank you.
5/31/2025
Mario R. VERIFIED CUSTOMER
Everybody that I talk to at the dealership was very courteous. However, the service took way too long as I almost spent three hours waiting for my vehicle when I already had an appointment. I feel that this is very unacceptable. Given that I ended up missing my own work appointment For that reason. In addition, this is the first time that I pay over $300 for a car service. Michael explained to me that there are a lot of technology components and things that have to be checked. I still think I paid too much money for regular maintenance on my vehicle. I’m not so sure that I’m going back the next time I need this type of service.
5/31/2025
Kaynesha W. VERIFIED CUSTOMER
Danielle was AMAZING patient and kind ! thank you so much
5/31/2025
Maria F. VERIFIED CUSTOMER
Micheal Connelly was very helpful and he always kept me notified with updates about my car. Michael is very cheerful and he always reach out to checked in if I had any questions or concerns.