Kia My Service

Erick was super helpful and got my car done same day even tho it was brought in later in the afternoon. really helpful and great people skills. very easily explained what my car needed and the prices and everything. no bs.

Eddie was amazing at helping me and fixing my issues and went above and beyond my expectations. He was helpful and informative as well as being knowledgeable to my needs. Thank you Covina KIA.

AI-Carl completely botched my appointment. AI-Carl seemed great on intake over the phone call when I made my appointment weeks before my the actual date of my service appointment. I was impressed UNTIL I arrived for my appointment and AI-Carl had scheduled me for a major service (already done so I needed the minor service I had requested) and AI-Carl forgot to note my stated request for new windshield wipers. Plus the waiting room was packed when I arrived on time. I waited 20 minutes to see anyone. I was told AI-Carl had scheduled me and many others for a single service writer, Eric Vasquez. I never did speak with Eric Vasquez. Fortunately humans, George and Emilio, calmed the frustration and checked me in for the service I had requested. AI-Carl needs to learn follow through. I will want my intake for future appointments with a human until I’m assured AI-Carl has had proper programming updates. Plus everyone went to lunch (late like 3:30) at the same time in the afternoon so does AI-Carl do lunch schedules? AI-Carl is not ready for his debut, but has potential if he actually will do what he told me he would do on the phone weeks prior to my arrival. I hope I can schedule future appointments with a human until AI-Carl is updated.

Emilio told me upon check in that my vehicle was in need of a flush / replacement of the “inverter coolant” for the battery, which he said was recommended at the current 48000 mile service to prevent the battery from overheating. He quoted that service alone at over $900. I told him I would need to wait, and asked for a printout of the quote, and he said that it would simply show up as a declined service on my multipoint inspection document (which it didn’t). He then told me that I shouldn’t wait too long to do this very important service, because I run the risk of the battery overheating and failing, especially as the weather gets hotter. Upon reviewing my EV6 owner manual, it’s very clear that this coolant does not need to be replaced until at least the 120,000 mile mark. Furthermore, after researching online I found that this services averages no more than $300 at a given dealership. I have no choice but to conclude that Emilio was attempting to scare me into electing a service I simply didn’t need, and quoted me over 3x the market rate for this service. I am appalled that this kind of predatory practice is taking place at Covina Kia, and I no longer trust my vehicle to your service team except to the members I know personally. I encourage you to follow up with Emilio and your team to ensure that no other customers find themselves unknowingly taken advantage of.

Jose was great but I was promised that the windows would be washed and car vacuumed. text: Update: Great news Joanna! Your vehicle is all serviced and ready to come home! Please allow us a few minutes to complete the paperwork. We are doing our part in conserving water, therefore effective immediately, we are no longer washing cars, but we will clean your windows and vacuum your car. Thanks, Jose Valencia I would’ve asked but already was there a couple of hours and didn’t want to bother bugging anyone. But that would’ve been appreciated. Also, tires were rotated but tire pressure wasn’t adjusted. Maybe the tire pressure wasn’t included but I thought it was being the tires were rotated. Video from tech was very helpful but I also should’ve asked which tire he was specifying needed attention soon. I take my car to the dealer as I bought my car there but don’t very much feel much like a valued customer. I’m happy that I was able to get the oil change discount so much appreciated but it’s more expensive to take into the dealer for routine maintenance and would’ve appreciated what was promised. Also, the recall for tire mobility kit was ordered several times, another person who helped me and checked me in found no record of it. I wasn’t sure if that was done, reviewed paperwork but still wasn’t sure. Thank you.

Always a pleasure doing business.

I left my car on Tuesday morning by Friday I was expecting at least a phone call to find out what was wrong with my car. Erick said on Tuesday it would take three days for diagnostics. I spoke to Carl the AI guy on the phone most of the day as none answered the call. finally late afternoon a lady called me, I’m sure she saw I called several times…the Tech who I was transferred to had no idea about my car and said Erick would call me back. Monday morning I called as I needed my car for the week, Erick finally called no work was done, I asked for just my oil change and I was going to pick up the car. He proceeded to say so you’re declining any other Service I said yes and that was it. I picked it up and never saw him or talked to him again. So so incredibly disappointed I will not be going back, I just paid off the car as well definitely will not be buying another Kia as this is my only option for service since the Kia and Alhambra closed both days. Being without a car in Los Angeles for almost a week when you work full-time is really difficult to maneuver… I had to get rides, pay for Ubers and at the end to not have anything done or not even a diagnosis of what was wrong with my vehicle and pick it up that way was unacceptable to me.

Thank you Emilio

IMi have no problem with Michael Connally. The problem starts at the top.

I will be back again

Job well done. I'm satisfied with the services of my car. Thank you.

Eric was awesome, fast and Efficient

Everyone was very kind and helpful, thank you so much

Eric was wonderful needdmore employees like him thank you ????

Good service very knowledge

Mike is always very helpful, very polite, and always answers my silly questions!!

Very respectful and patient. Helped answer questions regarding car services.

Me atendió rápido y con respeto ha atendio bien

Tardan mucho en responder llamadas y tardan mucho tiempo en hacer los servicios

Very informative and helpful explaining what was going on with my car. He was helpful and happy to take my coupon too.