They made my day having it ready was amazing.i couldn't find a rental car anywhere. It looks like I'll have to bring it back. Kia dealership was nice and friendly. My car is just weird. I have to have my car because my older brother fell and shattered his hip. I've got to have a car to all his visits for PT and Drs appointment's. I must make sure I can take him
11/9/2021
Kelly S. VERIFIED CUSTOMER
Mr. Norris was very friendly and helpful. I appreciate his help greatly.
11/9/2021
Meg T. VERIFIED CUSTOMER
Khloey was professional and even found my phone for me!
11/9/2021
Bonnie G. VERIFIED CUSTOMER
They were very professional and friendly. Great service and my car was done before the delivery time they gave me plus they washed my car!! That was fantastic and she looked beautiful.???? We ended up joking with other customers and the advisors...refreshing with all the junk going on in the world. And I got to see my favorite salesman Pa!!
11/9/2021
Howard S. VERIFIED CUSTOMER
Fast, friendly service!
11/9/2021
Jamil M. VERIFIED CUSTOMER
Thank you
11/9/2021
Doris P. VERIFIED CUSTOMER
Russell explained everything to me and I was well pleased with what he did for me I really appreciate it
11/9/2021
Michael T. VERIFIED CUSTOMER
The folks there all do a great job.
11/9/2021
PAUL M. VERIFIED CUSTOMER
Thank you for your excellent service
11/9/2021
Nancy J. VERIFIED CUSTOMER
James was very nice told me everything he gave me a time that my car would be ready and it was in fact 15 mins sooner and they even wash my car
11/9/2021
Guin G. VERIFIED CUSTOMER
Damian was extremely accommodating. Not only was I able to drop my car off prior to opening time, but my car was completely done before my original appointment time. In addition, he was able to provide me with new tires and service with ease.
11/9/2021
Gloria K. VERIFIED CUSTOMER
When we got our vehicle back it was almost out of gas. The dash and inside of the windshield was covered in a layer of dust like the window had been left down while it was inside the shop. The driver side window button is broken and the passenger side air vents only blow cold air. I called and left a message on 11/2 the same day we picked up the vehicle, but no one has called me back. I called today and asked to speak to someone the lady said the supervisors were not available and she could set me up for an appt to come back or transfer me to voicemail again. I asked for an appt because we want this fixed as soon as possible and the earliest appt she could offer was 11/27. I told her we couldn't do that Saturday that we would be in South Carolina from 11/23-27, so right now we have an appt for 11/29 at 7:45. I am frustrated that we are told to ensure the loaner vehicle is in kept in good condition when we return it, yet when we come to pick up our vehicle we aren't afforded the same courtesy and now there is something wrong with it and we have to bring it back.
11/8/2021
Ikea D. VERIFIED CUSTOMER
I like that service was speedy. And I was checked on in between time
11/7/2021
Myca C. VERIFIED CUSTOMER
James's customer service was 5 star as always! He even insisted on running my car through the car wash and I was so appreciative of that!
11/7/2021
Ralph O. VERIFIED CUSTOMER
In and out without any problems. The team did a great job!
11/7/2021
Jasmine T. VERIFIED CUSTOMER
Yes
11/7/2021
Adam A. VERIFIED CUSTOMER
awesome job
11/7/2021
Jacob F. VERIFIED CUSTOMER
The employees were courteous and helpful but that $194 diagnostic fee is outrageous and unnecessary. I get that y’all need to charge a fee - that totally makes sense to me and if it were a nominal & reasonable amount I’d be more than happy to pay it - but almost $200??! Very dumb and unreasonable policy. I know I’m speaking into a void right now because you are a corporation and I’m a nobody but on the off chance that anyone on the receiving end of this actually cares to know, a $194 diagnostic fee is a very stupid policy...makes me dislike KIA very much despite being satisfied with my car and the service this dealership provided. Yalls mechanics and salespeople are great..DO NOT pin the blame on them! Place the blame on your extremely dumb $194 diagnostic fee policy. Peace !
11/7/2021
Charles L. VERIFIED CUSTOMER
Waiting two hours was too long. The waiting room was quite well equipped but the chairs are big and deep I found that it would’ve been helpful to have a pillow behind my back. I thought the service workers were fine and it seems as though the work was done well.I liked my clean car. But a long time waiting like that causes me to miss work and that costs me money.
11/7/2021
Ryan J. VERIFIED CUSTOMER
My check engine light came on the morning after I picked up my car from University Kia.