Rep said when car was done, he said he was just waiting for car wash and dry then Porter would bring it up. When arrived not washed at all never mind dried. Went back in to notify Oscar, then I had to return to ask for cash receipt,also paperwork does not list services that were done. So I wonder if anything done.Disappointed
12/19/2021
Regina O. VERIFIED CUSTOMER
Karen was very sweet and kept me updated on the repairs! My overall experience was exceptional! Much better than any other Kia dealership I have ever been to! Thank you!
12/19/2021
Angie H. VERIFIED CUSTOMER
Everything was wonderful and everyone was so nice. My daughter took my granddaughter to get some popcorn and they told her it would be about 6 or 7 minutes. My daughter had gone to restroom. When she came back she said who gave that popcorn to Shelbee? I told her a sweet woman gave it to her. Y’all are very accommodating.also the two girls in service office.we’re extremely nice and knew what they were talking about.
12/19/2021
Nathan R. VERIFIED CUSTOMER
Outstanding Customer Service
12/19/2021
Matt B. VERIFIED CUSTOMER
Had a great experience with Jim and the whole Kia of Bedford staff.
12/19/2021
David R. VERIFIED CUSTOMER
Great place great service great people
12/19/2021
Paul J. VERIFIED CUSTOMER
Good work.
12/19/2021
Betty M. VERIFIED CUSTOMER
Jacob was great. He was professional and very courteous. Very nice experience. Thank you
12/18/2021
Richard K. VERIFIED CUSTOMER
James was friendly and honest about the repairs that my car needed
12/18/2021
David C. VERIFIED CUSTOMER
The service rep kept me advised. Service was fast
12/18/2021
Patricia L. VERIFIED CUSTOMER
Brian was amazing
12/18/2021
Tania L. VERIFIED CUSTOMER
I was very satisfied with the help I got regarding my car. I was dealing with some light that would not be removed matter if I did what the light was indicating. The service with quick but also great communication ! I really appreciate everyone and want to thank the ones who were there Thursday 12/16/2021 at 7:00am because everyone was so helpful, thank you for your help much appreciated !
12/18/2021
Gabriella B. VERIFIED CUSTOMER
I brought my car in at 10:40 for my appointment at 11. Around 1 o’clock, I decided to call considering it had been two hours. Once I did, I was informed that the person servicing my car just came back from his break and he has just started working on my car. It was finally done at 1:40; 3 hours after dropping it off. I am very disappointed considering the last time I serviced my car I was in and out in an hour. I just do not understand the long wait considering it only took about 40 minutes to finish the full oil change. If it was going to be a long wait, I would’ve preferred to be told a later estimated time to bring my car back rather than having to walk around in the cold and sitting at different restaurants.
12/18/2021
Gregory M. VERIFIED CUSTOMER
the staff showed no signs of caring for the customer, was the conclusion i was left to come up with after sitting in the Covina valley kia dealership for 4 hours with no updates or notifications from the staff about how the oil service was going. Also after being told a car wash was provided, i had walked out to my car to find an unwashed car, which although is not a required thing of course, was a little unsettling considering the info i had just received. This experience was so bad I’m going to learn how to do my own oil service and never come back. :-(
12/18/2021
Danny S. VERIFIED CUSTOMER
Mike is a Class Act! Excellent customer service.
12/18/2021
Todd H. VERIFIED CUSTOMER
I had good service, very pleased, Matt was helpful and friendly ,, enjoyable experience, thanks
12/18/2021
Melody M. VERIFIED CUSTOMER
Thank you
12/18/2021
Oscelia S. VERIFIED CUSTOMER
It was a pleasure to get my car serviced this morning. The staff were so pleasant and very professional and thorough.
12/18/2021
Reta M. VERIFIED CUSTOMER
They serviced my car and I bought a new one
12/18/2021
Colton Levi. VERIFIED CUSTOMER
Mike hooked me up with a complimentary car wash today. I was just in for an oil change and tire rotation, so that was quite a pleasant surprise! Always going above and beyond!