The initial service advisor Robert who checked me in was a bit unfriendly
9/27/2025
David B. VERIFIED CUSTOMER
Everything was amazing at Kia Covina. I will definitely be coming back again. George was a great help!
9/27/2025
Edvin H. VERIFIED CUSTOMER
Great customer service and fast turnaround.
9/27/2025
Setareh G. VERIFIED CUSTOMER
Our car was at Kia for 3 weeks. We got minimal updates, no replies to messages or voicemails, and had to drive over to get an update. Despite making multiple requests for a loaner car we got no correspondence apart from being told “ xyz” will reach out to you. Overall it was a highly frustrating and disappointing experience. The car was also returned dirty with the foot mats being out of position and a really bad smell inside the car.
9/27/2025
Bradley M. VERIFIED CUSTOMER
Michael is the best!
9/27/2025
Anna L. VERIFIED CUSTOMER
Michael has great customer service.
9/26/2025
Donald R. VERIFIED CUSTOMER
I was happy with my experience at the dealership
9/26/2025
Rachel C. VERIFIED CUSTOMER
Alberto was very experienced and efficient to provide feedback about the service provided to my Kia Sportage.
9/26/2025
Matt M. VERIFIED CUSTOMER
Great service!
9/25/2025
Steven G. VERIFIED CUSTOMER
George was great! Very nice guy! Very helpful!
9/25/2025
Alan S. VERIFIED CUSTOMER
George was really attentive and friendly. Very clear communication from him and would come back to Kia for service. Thank you!
9/24/2025
Kathy M. VERIFIED CUSTOMER
Mr. Kasem was friendly and helpful. Which I greatly appreciate. K. Morgan
9/24/2025
Melanie C. VERIFIED CUSTOMER
Eric explained everything clearly and quickly. He was kind, respectful, and overall very helpful.
9/24/2025
Michael D. VERIFIED CUSTOMER
NA
9/24/2025
Jay T. VERIFIED CUSTOMER
The process you have in place now works well. Eric is a good person to have in his position. He is very through at what he does. Explains ‘what’s next.’ Enjoy this day!!
9/23/2025
Sierra V. VERIFIED CUSTOMER
Eric is so nice! I will forever get my car serviced there simply because of him
9/23/2025
Christina M. VERIFIED CUSTOMER
Excellent service amazing customer service
9/22/2025
Rachel P. VERIFIED CUSTOMER
george is amazing
9/22/2025
John Q. VERIFIED CUSTOMER
George provided excellent customer service and provided timely updates on vehicle. I was disappointed that the technician failed to re-install the cabin air filter. I didn’t notice it until I drove away and the clips that hold the glove box up came falling off my dashboard. I understand they wanted to inform me that the cabin air filter needed to be replaced, which I declined as I could do it myself, but put it back prior to having the car ready for me. I decided not turn back and go to the dealer as I had already spent over 3 hours waiting for my service to be completed. Thank you.
9/22/2025
Otilio T. VERIFIED CUSTOMER
Eric Perez provides excellent customer service and was very professional.