I wanted to bring in my car for service but had a disagreement the time before when I brought it in with Eric Perez. I asked him after that, if i could make an appointment with him to bring in my car to service again but he completely ignored me. I figure he took that argument personally. He just asked for my VIN and then ghosted me after.
9/16/2025
Donna M. VERIFIED CUSTOMER
When I scheduled my appt. I was told 2-3 days just to diagnose my car--already a ridiculous amount of time to leave it without any actual repairs--and no loaner provided. But when I checked in, I was told 4-5 days to diagnose it, still with no loaner available! I had to rent a car with no reimbursement! No meaningful update until I called and was told the part was on back order and I was #6 in the queue for a loaner. Almost two weeks later, it's ready!
This is the WORST CUSTOMER EXPERIENCE I've ever had from a service Dept. and I will not purchase another Kia and will recommend others not buy one as well. This LOW LEVEL OF SERVICE is inexcusable!
9/15/2025
John M. VERIFIED CUSTOMER
The service advisor albert seemed to have no concern of why i was there he really didnt acknowledge me ...now trish and josh they where great other than me waiting almost two hrs for my loaner car which i do not blame trish for ..but when i asked albert his response was i dont know i guess there washing it and tgat was it
9/15/2025
Luisito I. VERIFIED CUSTOMER
Joshua is courteous in dealing with customer, He explain in detail on what to be done on the carHe report like progress of work in detail.
9/14/2025
Kathleen B. VERIFIED CUSTOMER
He communicated even when I knew it was a busy day. He did a great job, and the car was ready at the predicted time.
9/14/2025
Martha J. VERIFIED CUSTOMER
They told me that I was going to get my vehicle vacuum and my windows clean and they didn’t do it
9/14/2025
Kevin W. VERIFIED CUSTOMER
Michael was friendly and professional from the moment I walked in until he handed the key back at the end.
9/14/2025
Karina S. VERIFIED CUSTOMER
Everyone was very professional, I had a pleasant experience. Exceptional customer service from the gentleman that assisted me at the check-in and checkout counter. Overall a ten out of ten.
9/14/2025
Jason T. VERIFIED CUSTOMER
Mike is always friendly and informative. It's a pleasure to talk with him whenever I go in. Thank you again!
9/14/2025
Lanee B. VERIFIED CUSTOMER
Michael was very friendly and I appreciate him making sure my car was clean and charged. He went above and beyond
9/14/2025
Noel B. VERIFIED CUSTOMER
Eric did a great job listening to our request and helping us find a solution to reaching our goal.
9/14/2025
Inaida G. VERIFIED CUSTOMER
Na
9/14/2025
Michael C. VERIFIED CUSTOMER
Mike is the best! Thank you!
9/14/2025
Mark W. VERIFIED CUSTOMER
Thanks!
9/14/2025
Lucila K. VERIFIED CUSTOMER
I had an outstanding experience thanks to Eric’s incredible customer service. He went above and beyond to make sure all my questions were answered and that I felt completely taken care of. Eric was attentive, professional, and genuinely kind throughout the entire interaction. It’s rare to find someone so dedicated and patient, and he truly made the process smooth and stress-free. I left feeling valued as a customer, and I can confidently say that Eric is a huge asset to the team. Highly recommend working with him!
9/13/2025
Peter N. VERIFIED CUSTOMER
Everything look good. I am satisfied with your service . Thanks
9/13/2025
Vivian S. VERIFIED CUSTOMER
Mike always give excellent service!
9/13/2025
Armando M. VERIFIED CUSTOMER
He’s friendly and good at what he does! Always easy and breezy working with him!
9/13/2025
Destiny M. VERIFIED CUSTOMER
george was very helpful with my first maintenance appointment. he constantly kept me updated and did a good job
9/12/2025
Daniela B. VERIFIED CUSTOMER
Very satisfied with the service I had today. Thank you Michael and team!