I should not have to wait 30 minutes to get my car after I paid for service . This is not the first time this has happen at this service department .
9/10/2025
Blanca E. VERIFIED CUSTOMER
Eric provides zero communication and ignores the text message system
9/10/2025
Cynthia C. VERIFIED CUSTOMER
Eric is very professional, answered all my questions and had me out the door in a timely manner. I was very happy with my experience at your dealership. I have 3 cars total serviced there as needed. Thank you!
9/10/2025
Elvia M. VERIFIED CUSTOMER
I’m very satisfied with Mike interaction with immediate on my recent visit. He reviewed service that my car needed.
Thanks
9/9/2025
Temo U. VERIFIED CUSTOMER
Greeted with respect. Treated well by all employees. Great communication.
9/9/2025
German C. VERIFIED CUSTOMER
Nice service, I didn’t appreciate that my dash cam was disconnected and unmounted.
9/9/2025
Helen R. VERIFIED CUSTOMER
Eric was great !
9/8/2025
Debra H. VERIFIED CUSTOMER
No one informed me about my car when or if it was ready. I had to call today to be told yes, my car was ready. I also did not get a rental car as I have waiting three weeks for one, never got a phone call saying if was available or not. The price I have to pay out-of-pocket is ridiculous when I have to get my own rental car I’ve been going to Covina valley Kia for 13 years and this is the worst ever customer service received.
9/8/2025
James G. VERIFIED CUSTOMER
This is Brenda grinder I always see Michael Connelly and he always gives me good service.
9/8/2025
Iris P. VERIFIED CUSTOMER
Michael, my service rep was outstanding and bent over backwards to accommodate me. I’m very happy with the service I received in the 24,000 mile maintenance. What I am unhappy with and I have already emailed and texted The general manager, Oscar.
There was a $100 difference in the price texted that I got in a text from your Company, your location and the price that Mike had quoted me and then I paid while Mike extended a 10% discount as a new customer, it didn’t come close. I have had my car serviced every 5000 miles since it was purchased. The first two years at Tobin Kia in Las Vegas And the 20,000 miles was done at Ontario Kia. I chose Covina because it was a closer location.
Again, my service rep was outstanding and delivered world class service. That’s not my issue. I sent screenshots of everything to Oscar the general manager and also shared it with mike my service rep. I look forward to hearing from someone as no one has contacted me as of yet 12 hours later.
9/7/2025
Javier G. VERIFIED CUSTOMER
I will fill out the survey.
Thanks
9/7/2025
Christina S. VERIFIED CUSTOMER
Michael is the best!
9/7/2025
Sandra I. VERIFIED CUSTOMER
Thank you very much. Only disappointment is that you can't wash the car after service.
9/7/2025
Domenic M. VERIFIED CUSTOMER
Rep was fine. No problems. We got there before 7. Gates locked and not opened unti past 7.5 an. We were first customer. Over 2 hours way ti long to wait fir a simple oil,filter change.
9/7/2025
Angelica E. VERIFIED CUSTOMER
Joshua is great! Real chill guy who doesn't push anything extra on you.
9/7/2025
Vivian T. VERIFIED CUSTOMER
Mr Nunez was very polite & friendly he answered all my questions & his service advice was greatly appreciated. I followed his recommendations.
My car has never run more perfect. Thank you, Mr Nunez
9/6/2025
Brittney S. VERIFIED CUSTOMER
The shuttle service guy was rude and your service prices are way too expensive
9/6/2025
Tyler L. VERIFIED CUSTOMER
Albert was great but a key issue was missed on the car related to the issue I dropped it off for. Ended up in being stuck in a parking lot with a dead vehicle for over 2 hours just a few hours after picking the car back up.
9/6/2025
Rebecca R. VERIFIED CUSTOMER
Thank you for the service appreciate your help. Thank you
9/6/2025
Ashley G. VERIFIED CUSTOMER
I’ve been coming to Covina Kia for a couple of years now and this was the worst experience I’ve encountered here.