Michael was great. !He was informative and good public relations. What was frustrating is that my steering wheel ,was left turned to the right.I returned the next day to have it remedied. I was given a car wash voucher for the inconvenience. Thank you for assistance Michael. Covina Kia will remain my service center.
Deborah Taylor
10/6/2025
Roxanne M. VERIFIED CUSTOMER
Very professional and courteous . (Customer service oriented and thorough to provide the outstanding service). Thanks!
10/5/2025
Amanda A. VERIFIED CUSTOMER
Michael is awesome to work with every time!
10/5/2025
Gloria C. VERIFIED CUSTOMER
Mr. Connelly always makes time to answer my concerns, explaing why the service team does what is needed.
10/5/2025
Samantha M. VERIFIED CUSTOMER
Eric was amazing and very informative with any questions we had. Would definitely recommend him to any family or friends needing maintenance.
10/5/2025
Virginia G. VERIFIED CUSTOMER
Mike has always been great. The reason why I left was because of the tech who didn’t adjust my headlights. Had to drive all the way to Texas getting checked by other vehicles high beams, when I fact my lights were not at factory settings. That was just under $15. Oh and I have yet to be high beamed by another vehicle. Imagine that. Glad Mike is still there. He’s awesome.
10/5/2025
Maureen P. VERIFIED CUSTOMER
Michael was wonderful.
10/5/2025
Timothy J. VERIFIED CUSTOMER
Left dirty rubber gloves in veh. Did not reset service due light.messed with seat setting..took items out of gloves box & threw on floor.not professional for the price you charge.
10/4/2025
Rosa S. VERIFIED CUSTOMER
I appreciate the great service
10/4/2025
Luz G. VERIFIED CUSTOMER
Yes I would like to be contacting.
10/4/2025
Christine A. VERIFIED CUSTOMER
I told the person that one wheel cover of the right side wheel bent and needed to be replaced.
Nothing was done. They simply rotated the tires and did not fix the wheel cover. I even bought the wheel and tire package and asked if it was covered under the package, but no answer.
No options were provided, so i still have a broken wheel cover whith no proposed solutions from your team.
10/3/2025
Cyrena G. VERIFIED CUSTOMER
I had a fantastic experience getting my oil change done here. The wait time was super reasonable.
Michael was incredibly professional and went above and beyond. Not only did he handle everything efficiently, but he also helped me get my license plate on, which I really appreciated.
10/3/2025
Donald W. VERIFIED CUSTOMER
My ride back to pickup my car didn’t show up until 2.5 hours after my car was ready. Also I got a text that due to water conservation my car wouldn’t be washed but windows would be cleaned and car vacuo. Neither of those happened.
10/3/2025
Laureen K. VERIFIED CUSTOMER
Danielle I got your text message I tried replying there but I got no answer so let me share this review with a job well done at KIA… I had a routine oil change on my hybrid- I was told about a few hours so I went and had lunch around the area and was texted when my vehicle was ready to be picked up. It’s been that simple and so I continue with KIA service
10/2/2025
Velisa R. VERIFIED CUSTOMER
I have been going to Covina Kia since 2012 and I have been nothing but satisfied with my service.
10/2/2025
Amanda P. VERIFIED CUSTOMER
Covina Kia always had horrible customer service until Josh got hired. Josh actually listen and got the issues I’ve had resolved without making me feel like a woman who doesn’t know **** about a car. Kia make Josh you main guy for customer and train people their how to do their job. Josh keep the the amazing work! And Kia don’t **** up and let this guy go. He is a RARE GEM!
Thank you Josh!
10/2/2025
Michael P. VERIFIED CUSTOMER
Alberto was courteous and efficient. He was able to solve problems quickly and stayed in touch with updates as necessary. San excellent team at KIA of Covina!
10/1/2025
Richard J. VERIFIED CUSTOMER
All thanks to George. He made sure I had all the information i needed and that I wanted the work done before it began. Hoping to schedule each and every service with him going forward.
10/1/2025
Angelita R. VERIFIED CUSTOMER
George was very helpful. I appreciated his honesty and help. Give that man a raise.
10/1/2025
Diciembre F. VERIFIED CUSTOMER
My only feedback is that your paperwork says that you will no longer do car washes to conserve water, but you will vacuum the inside and clean the windows and that was not completed