I was very satisfied with my service. I was helped in a timely manner and everything was explained to me in regards to my service. I felt valued and taken care of.
10/20/2025
Luis F. VERIFIED CUSTOMER
Thank you for your (by the looks of the wall) CERTIFIED exemplary customer service! I was pretty nervous going in, but that was quickly dispelled by the best customer service I’ve ever experienced at a dealership or even in the automotive sector! Thank you Mike and the whole service team!
10/20/2025
Toni M. VERIFIED CUSTOMER
It says it all 7 Kia cars that I enjoyed
10/19/2025
Jessica R. VERIFIED CUSTOMER
George kasem was great to work with! He kept me informed about the progress of my car, which was great since the issue with my car turned out bigger than I thought. His communication helped me feel at ease.
10/19/2025
Aaron R. VERIFIED CUSTOMER
Excellent staff she service
10/19/2025
Mario R. VERIFIED CUSTOMER
Happy with George’s service. Thank you.
10/19/2025
Fred S. VERIFIED CUSTOMER
George provided timely updates on the condition of my card. His attention was appreciated
10/18/2025
Eric G. VERIFIED CUSTOMER
George was excellent! Attentive, courteous and went out of his way to ensure my service was done in a timely manner.
10/18/2025
Frances R. VERIFIED CUSTOMER
George was friendly, thorough, and efficient.
10/18/2025
Valerie P. VERIFIED CUSTOMER
Michael was amazing. Very thoughtful and knowledgeable. He made the process so smoothe and stress free. Will definitely come back in the future.
10/18/2025
Oscar A. VERIFIED CUSTOMER
Alejandro is very helpful, and know his job.
10/17/2025
Thomas Z. VERIFIED CUSTOMER
Thanks for everything
10/17/2025
Erma E. VERIFIED CUSTOMER
the cause of my dissatisfaction is because there was poor customer service and the vehicle still runs the same as before.
10/16/2025
Angela C. VERIFIED CUSTOMER
I will complete the survey. I was very happy with the service I received.
10/15/2025
Emily E. VERIFIED CUSTOMER
Overall I was very satisfied and Kia personnel were extremely professional. I would like to point out (2) minor things to me but if Kia of Covina did this to many customers you may lose some confidence from customers. 1. Why send to text about saving water and that you will only be vacuuming when vacuuming did not even get done. I never expected my car to be washed & vacuumed in the first place. Better off not mentioning it if not going to follow thru. 2. Someone sat on the front passenger side of my car and left some grease marks from dirty pants. I was able to clean it off easily, but it was completely preventable with plastic cover.
10/15/2025
Wally T. VERIFIED CUSTOMER
Call to discuss further
10/15/2025
Alonzo S. VERIFIED CUSTOMER
He was really quick and efficient, got me in and out of the door in a timely manner. He deserves a raise
10/15/2025
Jessica M. VERIFIED CUSTOMER
This service was ok.
10/15/2025
Sandra D. VERIFIED CUSTOMER
Great customer service. Thank you
10/15/2025
Jonathan H. VERIFIED CUSTOMER
I got up at 5:30 in the morning to drop my car off with you at 7 AM. Making the appointment in the first place was a pain. Initially, I left messages for so-called service reps about making an appointment. I either got NO call back, or got a call back three days later, when I was not available. Eventually, I was able to make an appointment through the automated system, which is always a difficult and unsatisfying experience. There are always too many variables and possible questions that cannot be answered by a robot.
I showed up at 7 AM, ONLY TO BE TOLD, AT THAT POINT, THAT IT WOULD TAKE 2 TO 3 DAYS TO GET TO MY VEHICLE. I HAD NOT BEEN INFORMED OF THAT AND WAS NOT PREPARED FOR THAT, SO I TOOK MY VEHICLE AND LEFT. That is where we now stand. I give that whole experience a D minus. Now, per your request, I have given you significant feedback. I will be surprised if I get a response to it.