My first visit. I was impressed with how friendly and professional everyone was
9/20/2025
Tin N. VERIFIED CUSTOMER
The service was great. I felt very welcomed, and I was made sure to understand the entire process. I greatly appreciated George's service, and I'll be sure to complete the manufacturer survey!
9/19/2025
Catalina M. VERIFIED CUSTOMER
Satisfied thank you
9/19/2025
Jacquelilne R. VERIFIED CUSTOMER
Always great service! Thank you!
9/19/2025
Jose R. VERIFIED CUSTOMER
My appointment was at 5pm I got there 20 minutes before, another customer walked in and also said I have an appointment at 5pm as well!
My car was finished at almost 7:30pm! I was just there for oil change. George told me that there was only one technician! If I would’ve known this before I would’ve gone home. Hard to come back there for my next service.
9/18/2025
Javier O. VERIFIED CUSTOMER
Yes, everything was easy. Called me as soon as my car was ready and make getting in and out very quick
9/18/2025
Lily S. VERIFIED CUSTOMER
My safety is important. Having a well serviced automobile gives me peace of mind. Kia has not disappointed me.
9/18/2025
Nicole P. VERIFIED CUSTOMER
Friendly customer service, good communication
9/18/2025
Lana B. VERIFIED CUSTOMER
Nathan was friendly and helpful.
9/18/2025
Gail C. VERIFIED CUSTOMER
Mike is always very helpful
9/17/2025
Rocco M. VERIFIED CUSTOMER
Eric has been very good. However the quality of the technicians is bad. The car door was damaged but the technician and needs to be repaired This is common place when warranty work is needed on my car. Last time the radio needed replacing and the dashboard was damaged by a technician and had to be replaced. Both these instances required multiple trips to the dealership. Kia Covina needs to improve the workmanship of your technicians
9/17/2025
Eva G. VERIFIED CUSTOMER
very satisfied with the service provided thanks
9/17/2025
Sergio R. VERIFIED CUSTOMER
I wanted to bring in my car for service but had a disagreement the time before when I brought it in with Eric Perez. I asked him after that, if i could make an appointment with him to bring in my car to service again but he completely ignored me. I figure he took that argument personally. He just asked for my VIN and then ghosted me after.
9/16/2025
Donna M. VERIFIED CUSTOMER
When I scheduled my appt. I was told 2-3 days just to diagnose my car--already a ridiculous amount of time to leave it without any actual repairs--and no loaner provided. But when I checked in, I was told 4-5 days to diagnose it, still with no loaner available! I had to rent a car with no reimbursement! No meaningful update until I called and was told the part was on back order and I was #6 in the queue for a loaner. Almost two weeks later, it's ready!
This is the WORST CUSTOMER EXPERIENCE I've ever had from a service Dept. and I will not purchase another Kia and will recommend others not buy one as well. This LOW LEVEL OF SERVICE is inexcusable!
9/15/2025
John M. VERIFIED CUSTOMER
The service advisor albert seemed to have no concern of why i was there he really didnt acknowledge me ...now trish and josh they where great other than me waiting almost two hrs for my loaner car which i do not blame trish for ..but when i asked albert his response was i dont know i guess there washing it and tgat was it
9/15/2025
Luisito I. VERIFIED CUSTOMER
Joshua is courteous in dealing with customer, He explain in detail on what to be done on the carHe report like progress of work in detail.
9/14/2025
Kathleen B. VERIFIED CUSTOMER
He communicated even when I knew it was a busy day. He did a great job, and the car was ready at the predicted time.
9/14/2025
Martha J. VERIFIED CUSTOMER
They told me that I was going to get my vehicle vacuum and my windows clean and they didn’t do it