Came in for a 8am scheduled appointment. Arrived at 7:30am and my car was ready at 10:05am for an oil and tire rotation. Not only was I waiting at the lobby. When I received my vehicle they didn’t even showed me what was done. The car was not vacuumed or front windows cleaned as other dealerships returned your car. Does this Curtsy not applied at your dealership anymore? Not a good experience. Will reconsider coming back to this dealership .
12/19/2025
Laura B. VERIFIED CUSTOMER
The accurate multipoint Inspection reports provided to us by the service department help us decide the repairs and maintenance our Cadenza needs.
When we do the proper repairs and maintenance, our car will last longer and be safer.
Thank you for doing such a great job with the multi-point inspection reports and the professional work you provide us.
12/19/2025
Renee F. VERIFIED CUSTOMER
I enjoy going to ERICK for my service or questions. He doesn’t a very good job understanding me and giving me the answers that I need. I am very comfortable with the service that’s being done now and I totally love the videos and the communication is wonderful.
Thank you very much ERICK for being on top of things as always
12/18/2025
Debra G. VERIFIED CUSTOMER
Very professional great service thank you
12/18/2025
Miguel O. VERIFIED CUSTOMER
Eric was professional and very helpful.
12/18/2025
Danielle W. VERIFIED CUSTOMER
Quick and easy service.
12/18/2025
Christina S. VERIFIED CUSTOMER
Michael is the best!
12/18/2025
Abigail V. VERIFIED CUSTOMER
Alejandro and The service team have done an amazing job. I truly appreciate the urgency, understanding and dedication in supporting my vehicle to run properly and safely for my family and I. This location is definitely family oriented and a great team. Although every single person was very busy; the team still followed up and checked in which is very important and appreciated.
Thank you for all that you do.
12/17/2025
Anthony G. VERIFIED CUSTOMER
Muy buena atención 100%
12/17/2025
Cristina R. VERIFIED CUSTOMER
I am extremely disappointed with my experience at Covina Kia and feel it is important to document my concerns clearly.
I brought my vehicle in due to a recall, yet I was still charged a diagnostic fee, which should not have occurred if the issue was recall-related. Even after paying for diagnostics, the dealership was unable to clearly identify or resolve the issue. My vehicle continues to shake, and I have been told there is still no clear explanation for what is wrong.
More concerning, the vehicle now feels unsafe to drive. At this point, this is no longer an inconvenience—it is a safety concern. I am genuinely afraid to drive my car, which defeats the purpose of owning a reliable vehicle.
Additionally, I made multiple attempts to speak with a manager. I called back specifically requesting a callback from management and never received one. The lack of follow-up and accountability only added to my frustration and stress.
Overall, I feel taken advantage of and dismissed as a customer. I expected transparency, proper communication, and resolution—especially when safety is involved—and I did not receive that. I hope this feedback is taken seriously and addressed appropriately.
12/17/2025
Richard G. VERIFIED CUSTOMER
Nathan was helpful and friendly during my service
12/17/2025
Samar N. VERIFIED CUSTOMER
Thanks for everyone
Regards
12/16/2025
Noelia J. VERIFIED CUSTOMER
Too long of a wait this time.
12/16/2025
Elizabeth J. VERIFIED CUSTOMER
Your service was great and we appreciate you assisting us with our recall
12/15/2025
Danielle L. VERIFIED CUSTOMER
Eric was great. Kind, and communicated wonderfully. I was taken care of and out within a timely manner. My right headlight started acting up later that evening. I just nudged it a bit and it went back to normal.
12/14/2025
Maria D. VERIFIED CUSTOMER
Mr.Connelly makes it enjoyable bringing my car in even though it has issues. He is extremely polite, responsive, and knowledgeable.
12/14/2025
Ricardo G. VERIFIED CUSTOMER
Michael Connelly was very courteous and professional. He provided a great experience.
12/14/2025
Teresa G. VERIFIED CUSTOMER
They informed me that they don't wash the car, only vacuum. They did not vacuum the car.
12/14/2025
Gabriela V. VERIFIED CUSTOMER
Excellent and fast service
12/14/2025
Kaia T. VERIFIED CUSTOMER
This survey is for Mike Connelly. This person did not provide service for us as we refused his service. We spoke to the assistant manager and switched to a different service representative. If you send us a survey for Adam the assistant manager and Nathan the service representative, we would gladly rate it a good experience.