Kia My Service

Mike is Awesome very professional customer service is a 10 star

Mike is always on top of his game. Very courteous and helpful .

Excellent service!

Michael was excellent and sooooo very sweet and personable. My experience with Michael and Kia exceeded my expectations.

George, was so very helpful.We appreciate his honesty & explaining all about my Kia. I love the video from the mechanic. Really great idea, all my years of owning cars, this is the first time I’ve had a mechanic talking & showing my car parts &what is needed & the condition of the part, actually seeing it with this video!! Amazing

Great communication and great workers did a good job working on my car.

George was great. I've had him before and he is always very detailed. Oriented and I leave satisfied every single time. Personally, I think you should pay him more.

Michael was friendly, professional and communicative

I received notification that my car was ready for pick up and I prepaid prior to picking up my car which came to a total of $317.79. I saw on the mechanics video that my engine filter was dirty and opted to have a new one replaced for an additional $117 (estimate). I called Nathan to let him know that I would like my filter replaced. When I arrived, Nathan stated that he gave me a discount on my filters which was very much appreciated. At that point o gave him my credit card thinking he was going to charge me to have the filter replaced. When I looked at the receipt, I noticed that I was charged $385.80. I informed Nathan that I had already paid online. He was not aware of that, so I was charged twice. Mike Conelly was gracious enough to help refund my card. This was yesterday (11/20) and the money has not been put back in my card as of today(11/21). I understand that these mistakes can happen, but just wished it would have been noted that I already paid.

I have been coming here for the past 3 years since I bought my car and my experiences here have been nothing but exceptional. They always tell me what is best needed for my car to be running in top shape. I appreciate Michael for taking the time in helping me out and getting my car the services it needed.

Very satisfied!

Alex was a great service tech. For my first time at Covina

George was prompt, friendly and professional. We will definitely be coming back to him for our next service

We are very happy with your service department and really like the professional treatment by George

Communicative and service was as expected. Thank you.

Happy to have my car back thank you

Michael is always helpful and makes the experience easy and pleasant.

Great customer service and good communication skills

Great service!

I took a day off so I could go drop my car off at 9 am since I had an appointment, got their they told they were gonna start working on it right away. And let me know what's gonna happen. I told the guy let me know because I have to go to work the next day and my kids have school, and my kids car seat is in the car too. 5pm. 6pm. Didnt hear anything all day. I called around 6.30 because they told me they close at 8 and i was told that the guy already left. I told them what's going on in my car.Nobody called me or told me anything all day long.I needed for tomorrow. Anyways, it was too late. They couldn't help me. Next morning I miss work and my kids stay home. Called again and they tell the guy in charge is off today and they haven't even started working on my car yet. It is been just sitting their since yesterday. To remind you I took it in because I have an appointment 9 am. 1st one in line. Called couple of hours to check and I was told still no one worked on it yet. And they might not even get to it till next week. No apologies, no concerns of any kind. Just straight up whether I like it or not. This is when I decided to just pick up my car and leave. Worst service ever, worst customer service ever. Very unprofessional...i am surprised how this place is open. Very disappointed..