I need my service to be one hour in and out, for my oil change. hopefully for my next visit and perhaps from the point on forward.. so on so forth…
1/4/2026
Shannon H. VERIFIED CUSTOMER
Eric went above and beyond of my expectations. Eric was patient, thorough and showed me how at Kia Covina … videos are sent to customers at drop off n at service. Eric also told me that there is a recall for one of my windows. I will forever take my car to Kia Covina and it’s worth the 35 minute drive because the other dealership I went to can really take some pointers from Kia Covina. Eric also booked my appt for next Thursday to replace part for my window. I’m sooo Happy!!!
1/4/2026
Stephanie E. VERIFIED CUSTOMER
My steering wheel was damaged
1/4/2026
Roberta B. VERIFIED CUSTOMER
I have not received any updates on status of my car. I have called and texted and no response.
1/3/2026
Della C. VERIFIED CUSTOMER
I was there for a recall for my 2020 car. My service the first time was excellent. I returned for the missing part not available prior to something different. One hour for the recall I was told one hour. The second visit was two and a half hour. I had a dead battery prior which AAA replaced. Nothing was mention about the new battery until the second visit that I needed a new battery. I said I just had a new battery put In. Only then I was told asually I needed a 220 battery instead of a 200. Now I will need to see about getting from AAA a upgraded battery!!!
1/3/2026
Reshon M. VERIFIED CUSTOMER
Alex was very professional and helpful. He made my visit a very pleasant experience.
1/2/2026
Tamara O. VERIFIED CUSTOMER
I dropped my cat off at 730 for my oil change appointment. By 830 I had received the video link with the inspection results. I never received a call to pickup my vehicle. I called at 1130 to check on it and could not get an update, was told they’d leave a message for my service advisor to call me back. After an hour, still no call. I called back at 1230 and finally spoke with Alejandro. The vehicle had been ready for a long time but no one called me. I wasted 5 hours of my day waiting around and had I not called back again probably would’ve waited longer.
1/1/2026
Michael D. VERIFIED CUSTOMER
NA
1/1/2026
Leonard L. VERIFIED CUSTOMER
Eric was helpful, efficient & friendly. We have serviced our 2 Kias with you since 2010.
1/1/2026
Patricia G. VERIFIED CUSTOMER
Joshua was great. He answered all of my questions and was very respectable.
1/1/2026
Maria J. VERIFIED CUSTOMER
The recall service was fast. It only took an hour and a half. To get the work done.
1/1/2026
Yesica V. VERIFIED CUSTOMER
It was fast and easy even though I knew they were understaffed Alex made it look very easy he was very professional. Thank you
1/1/2026
Otilio T. VERIFIED CUSTOMER
Great custom service
1/1/2026
Jessica M. VERIFIED CUSTOMER
Thank you Erick for your assistance I appreciated it.
12/31/2025
Walter L. VERIFIED CUSTOMER
Exelent Service very professional Alex
Pleasant working with Him.
12/31/2025
Allen C. VERIFIED CUSTOMER
Overall, Erick did an excellent job. I was very happy with the Kia maintenance service, and he made the entire experience easy and stress-free.
12/30/2025
Mario S. VERIFIED CUSTOMER
Alejandro was awesome he made sure we are taking care of right away and I got everything I needed for service. He made sure to expedite our vehicle for oil change since we were waiting for it. we’ll definitely be going back for future service because of him.
12/30/2025
Richard M. VERIFIED CUSTOMER
Alex was friendly and professional. This was my first time there and despite being short staffed, he still took the time to make me feel welcomed. He was thorough in looking at the previous service record of my vehicle and informing me of what services would be upcoming. Alex is A+!
12/29/2025
Phillip M. VERIFIED CUSTOMER
I like the video of maintenance.department.
As the customary you always think, what are they doing back there? Very good work. Thank you.