Kia My Service

I booked 2 cars in with appointments.for recall and service to 1 of the cars. Upon arrival was told no appointment. Had proof. Then received notice that cars were done. When we went to pick up cars one car was not ready. Had to wait. Not good customer service.

Friendly, honest and efficient, Danielle and her team were wonderful.

Michael is the best, very professional and an asset to your company.

Eric was Great. So Polite answered all my questions Very nice guy. Cute to

Very kind and courteous. Job well done. I would like coupons for next time.

Appt was on time and all issues were taken care of

My disabled husband took the car and they graciously brought it right up front for him when it was ready.

Matthew is very professional and a pleasure to deal with , keeps me informed and always has a smile with a friendly voice

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I have always been completely satisfied with service department That is why my next car will be purchased from Kia.

Dominique was absolutely amazing. She deserves a promotion employee of the year. Absolutely outstanding. We need more ppl in this world like her. I can’t say enough about her.

Dominique couldn’t be more helpful. She kept us posted on progress of service. She is very professional and very customer oriented which I loved.

She was excellent!!! We were well informed every step of the way On top of that our car was in excellent condition that made our day!!!

Gene always listens to my concerns regarding the 2020 Kia Soul.

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Love Kia Murphy. They are fair, honest, and do excellent work. I trust them...

The man who did the job forgot to put the decals on my window. Also, I noticed that my gas mileage setting has been changed.

Professional and pleasant.

Very Helpful!! Knows Her Job! Personable!

When I dropped off my car, my key fob was perfectly fine . When I picked it back up , I almost thought it was a different key fob, as it was totally scratched and messed up when I went back I told Lexi about it. She said she didn’t know what to do. She didn’t really look at it before. She told me that they did wash my car . Then I drove away across the street to citrus car wash and completely washed my car..(inside and out). As I was waiting for my car, I started to think wait a minute, I just gave this company business gave them money. Trusted them with my property and they brought it (key)back damaged and I should be OK with that.?????That doesn’t sound right.. I drove away and I called Covina kia and spoke to another person, and he said that they probably just gave me a different key….,,that my key is in the car somewhere that I should look for it. I thought all of this was very odd and felt very uneasy about it so I called back and asked to speak to a manager and she was very helpful and I told her I don’t mean to be a pain but this is very odd. I left my property with this place, and it came back damaged…..Adam called me and told me he would take care of it. Maybe he means by giving me a new key fob which I really think he’s trying to do his best. I get it, but at the same time I just don’t understand why it got messed up in the first place. I actually thought that it was a different key because it looks so different , I was just a little put off by taking my car there, spending more than I expected, because they told me I had to get something else done, time estimate was not correct. Then, when I collected my car, my key fob is all scratched and peeled off. It looked like it was 10 years old..