Kia My Service

Very professional and kept me in the loop of my progress, friendly and quick.

She is always prompt, friendly and warm. She updates you periodically and is always available to answer questions. I love all my experiences when I visit and Dominque is there. When she is not i still have a great experience but with her there it's an additional treat.

Thanks again

My experience is usually great when visiting Matt Blatt Kia. My experience during my appointment with service was different this time and I feel it was due to declining service on my car as Dominique’s demeanor and attitude changed when I told her I did not want to accept the work on my vehicle. She did comp the diagnostic fee but when I asked her about it beforehand she was walking away from my as she was telling me which I thought was rude. I just felt this time was different than my other times at Kia.

Dominique was amazing. She greeted me as soon as I stepped through the door and kept me informed and updated on my car. I am so grateful she was there to help!

Was not greeted when entering the service area, waited in line to be checked in due to only one person at desk, then one clerk came in to help check in clients she helped client that was there before me and the other clerk came in and I was totally bypassed by him as he helped the person (Mr. Martinez) waiting behind me who also had a 10am appointment, at while all this is happening Mike is making return calls instead of checking in appointment’s, once he finished his call backs he then addressed me Asked me How was I doing? Answered good thank you I then asked him How was he doing? He answered Tired in abrupt way then continued to check me in asked my name why I was in gave him information he then asked where was I coming from I answered he responded that’s not what it says here different city I told him yes that’s me he persisted to the different city I just mentioned coming from as he stood up to get paperwork from printer continued remarks as he read city out loud I told him yes that’s home and that is me and I then asked Why I can not bring my car to get serviced here? He then told me oh no you can. The interaction I experienced was awful as soon as I walked into the service department to check in for my appointment. I don’t think I will be returning there very disappointed with customer service there. It was just as bad when I went to pick my car up later. I got there two service employees were outside talking one facing myself the other back towards me which I know they both could see and hear me there. As I entered once again I stood there waiting for someone to help me. I then seen another employee sitting in dark office space asked was I too late to get my car? He then got up said no they will help me he then yelled out waved to them outside still to come in to help me. Overall very disappointed with the entire experience at this location. Would not recommend this Kia service location.

My truck is shaking in the back when I was driving home lastnight. It wasn’t shaking before the repairs were made. It’s riding rough and bouncing

Good visit! In and out quick.

Everything was great..!

Lexi should be the model for customer service. Please keep up the great work and thanks again ????

Very satisfied

I love how every time I come into Kia I speak to Torey she very welcoming. I love her personality. She all ways has a smile and just ready to help me!

Service was excellent. I was upset when they told me there is a charge for using a credit card. That might hurt you in the end because next time I’ll bring cash and if I was paying with cash today I would not have gotten the extras.

Everyone that has ever waited on me has been very courteous. Plus they remember who you are and it makes you feel like they care.

They were quick and efficient and courteous

Excellent people

Kia is great everyone is great

Torey was amazing!!!

Excellent service as always- Jeff is always a pleasure to work with and very attentive to his customers.

I was waiting for over four hours. My car was thoroughly checked for stalling and acceleration issues but nothing was found. She listened to my frustration with the car; I appreciate that. Later that evening, my car displayed the issue again by rumbling then not accelerating past 30 mph. ????