The only challenge I experienced was in making the appointment. I had to call several times.
1/11/2018
John H. VERIFIED CUSTOMER
Very satisfied
1/11/2018
Robert O. VERIFIED CUSTOMER
Richard has been our service advisor for three years. We are very confident in his expertise and his professionalism. He is the best service advisor we have ever worked with. The Cadenza is our second Kia from West Hills. The staff of this dealership are a pleasure to work with. Good reliable service is as important as the right vehicle.
1/11/2018
Bonnie F. VERIFIED CUSTOMER
I always love getting my Kia serviced at the West Hills Kia dealership. All the service people are just wonderful! Everyone is extremely personable and very courteous. They always take great care of my Kia and me!
1/11/2018
Jaime L. VERIFIED CUSTOMER
Very accommodating. Communication Was clear and I knew what to expect.
1/11/2018
Laura B. VERIFIED CUSTOMER
I appreciate the effort to keep me informed about my car and to provide a safe vehicle.
1/11/2018
Paula C. VERIFIED CUSTOMER
I came in for a recall on my Kia Soul and Shane got me in and out before my actual appt time. He was very friendly and and explained everything that went on with my vehicle. Customer service was great with him. A+++
1/11/2018
Jacqueline M. VERIFIED CUSTOMER
I will be looking for the survey.
THANK you again!
Jacqueline ****
1/11/2018
Megan M. VERIFIED CUSTOMER
Very good customer service and very thorough!
1/11/2018
Michael G. VERIFIED CUSTOMER
Fast and reliable service. Great customer service
1/11/2018
Barbara W. VERIFIED CUSTOMER
She is smart. Knowledgeable and very efficient I appreciated her professionalism
1/11/2018
Brent B. VERIFIED CUSTOMER
Thanks!!
1/11/2018
Robert M. VERIFIED CUSTOMER
the service department is number 1
1/10/2018
Yvonne Z. VERIFIED CUSTOMER
I was told that some of theses services that was needed was declined the last oil change I was never offered these services that are needed I was offered services but not these and I did to climb those
1/10/2018
Adelfo F. VERIFIED CUSTOMER
Good servi
1/10/2018
Estella V. VERIFIED CUSTOMER
Great customer service.
1/10/2018
Christal W. VERIFIED CUSTOMER
Fast service! Thank you. Wish you had free vacuum and wash with each service.. I also had just bought a Nissian and they do every service.
1/10/2018
Sheila B. VERIFIED CUSTOMER
When vehicle was dropped off, it was made known that car was under a service contract. When I went to pick up the vehicle the clerk thought I had a balance, when I told her I shouldn’t have a balance, because of the contract she called David who came in and basically asked me if I was sure I knew what I was talking about, I told him I had been coming and having my vehicles serviced here for a few years now, to look it up in the computer. He looked it up, then said did you let your service advisor know that you had this contract when you dropped the vehicle off? I said of course I did. I also told David that I didn’t like being talked to like I didn’t know what I was talking about, he just nodded. Very rude, for their mistake! I have 3 Kia souls that I have been bringing to you for 2 years now. Stacey is very friendly, and accommodating, I just think this somehow slipped through the cracks today.
1/10/2018
Jose M. VERIFIED CUSTOMER
Andy is always awesome!
1/10/2018
John M. VERIFIED CUSTOMER
Your service manager Jason ****. He doesn't know customer service, never returns phone calls and hides in his office. I think he doesn't know what a manager should be doing. He makes me never want to get a car from KIA ever again.
David is KIAs only saving grace.