Kia My Service

David is always kind, helpful, and very efficient. He takes great care of his customers.

I had a recall completed a few days ago. Kia was not satisfied with the pictures taken by the dealership so I was asked to come back with the car. I was told I get half a tank of gas and all they had to do is re-take some pictures. Turns out they had to retake some pictures then they sent them to Kia and waited to see if Kia excepted the new pictures . I was actually there for a little over an hour and a half, with the drive to and from my house I devoted over two hours to help in the dealership out with this issue. I was told I would get half a tank of gas for my trouble, but this was when I thought it would be about a 20 minute picture taking stop. Unfortunately for me, my tank was already over half filled. The service manager told me that they would just top it off. I was already upset because of how long it took, so imagine how upset I was defined that my tank wasn’t topped off. It went from about five eights full or a little more 278 two 7/8 full. So for over two hours of my time I was given a proximately four up 4 gallons of gas since it took me a gallon and a half to go to and from the dealership that’s about 2 1/2 gallons for my efforts. So approximately a gallon an hour for my time. No, I am not a satisfied customer.

Andy wilson is the best!!!

My car is so shiny!!! Thank you!! Your guys washe it very good!!!

Very awesome job fast and grate service

I came in for an oil change and to replace my windshield wipers. I was told that my air conditioning filter needed to be replaced and I asked how much service would cost and was told little over $118.00 which was expected. When I got my bill it was $200.21!! I felt I was misled and ripped off. If this is what West Hills Kia represents I will no longer do business here and will let others know what happened. I have done business many times here and bought my Kia Sportage here. I have been satisfied until know.

Very happy with you guys. Thank you

Great beard

Great customer service he did an amazing job keeping me informed

Andy was a great person very personable I had no problem with check in or anything like that we picked up our vehicle at 5:00 p.m. everything was completed.. we got halfway home less than 5 miles and all the braking system components lights are on cruise control lights are faulty having more problems than when we took itin!!! will be returning in the morning at 8:00 a.m.

We were scheduled for 12:30 tire alignment at the Volkswagen dealership and their equipment broke down and your dealership was kind enough to fit Us in today. Amazing service thank you very much.

Good professional service

Great service got right to it

Very satisfied not pushy ????

He was very kind, friendly, will continue to have my vehicle serviced here due to my experience with him. Thanks so much keep up the great work and wonderful customer service!

First off, my wife brought in her car because it is having issues. She felt like the service was below par. we had to bring in her car several times before for the previous issue was actually fixed. I don't believe the service center at West Hills Kia takes issues seriously and does everything to insure the issue is resolved the first time, because they don't listen to the customer. the previous issue was brushed off as nothing, when it could have potentially ended in disastrous circumstances. only after I brought it in, not my wife (who is the primary driver of the kia rio) did the issue get resolved.

Thanks for a great job yet again.

Everyone from this dealership was kind, courteous and professional. I would recommend this Valley Hi Kia to anyone.

David was nice the price sucked. Hey obviously not much he could about that.

Very good service.