William is top notch! An employee to keep as others may learn from him.
8/1/2018
GARY F. VERIFIED CUSTOMER
Andy Wilson was great from beginning to end of my service call, he worked with me on my scheduling issues and was so nice along the way, you have a great asset to Valley Hi Kia in Andy Wilson!
8/1/2018
Jacob B. VERIFIED CUSTOMER
He is ALWAYS the guy I go to because he is genuine and works hard to deliver a great experience. Last time I called I did NOT get him on the phone and the person I spoke to who scheduled my service told me it would be $100 per hour. She failed to tell me I was still under warranty. I called again to ask about recalls and got Richard, thankfully. We started talking about my issues and he asked questions. I had 700 miles left until warranty expiration!! So I had no idea that all my electronic failure issues would be covered. The lady I spoke with should have caught this. I almost missed my chance to use my warranty! Richard is on top of things. If everyone there is as detail oriented as him, you'll continue to run a great business. Also, the guy who chauffeured us to the retail car place is such a nice young guy. Very helpful, very friendly. He has helped us before and is always impressive. Great manners and always looking for an opportunity to lend a helping hand.
8/1/2018
DEQUANNA H. VERIFIED CUSTOMER
Completely dissatisfied!!
8/1/2018
Joyce B. VERIFIED CUSTOMER
Great customer service
8/1/2018
Silvya D. VERIFIED CUSTOMER
Mr. Palmer was pleaant and accomodating.
8/1/2018
JEANNINE J. VERIFIED CUSTOMER
Stacey is always professional and attentive.
8/1/2018
JOHN M. VERIFIED CUSTOMER
David is awesome! Got me in and out quickly since I had a work meeting to get to. Michelle drove me back to work and she was great too! Very nice and personable.
8/1/2018
Shannon H. VERIFIED CUSTOMER
Always pleasant.
8/1/2018
JOSE G. VERIFIED CUSTOMER
William is a true professional. The moment I arrived he greeted me and took care of the issue. He had my car serviced and checked out within 20 mins and I was on the road. William has always taken care of my car needs and always answers when I call. When he says he can do it he backs his word and play. Hard to find that now days. I recommend him and all The Valley Hi shops. Thank you for a great expierence. Joe Gutierrez
8/1/2018
Stephen J. VERIFIED CUSTOMER
Very efficient, very professional, good experience for me and my new car.
7/31/2018
CYNTHIA W. VERIFIED CUSTOMER
Did really great job . I was satisfied that I also got car back earlier than expected. Thank you Andy .
7/31/2018
William D. VERIFIED CUSTOMER
Always great service and friendly folks at the counters.
7/31/2018
Jerry H. VERIFIED CUSTOMER
I bought a 2012 Kia Sorento on 7-28-18, drove it home and it ran fine. When I started it on 7-19-18, the check engine light came on. I drove it straight back to Kia and ask them to check it out. Since it was Sunday their service department was closed. They told me to leave it overnight and they would get to it the next morning. They gave my wife and Me a ride back home. They called me Monday afternoon and told me they had fixed the problem, it was a bad gas cap. They said I could come pick it up anytime before 8 pm. So after I got home at 5 pm I had to drive all the way back to Bremerton to get my car. So although I was not very happy about having to go all the way back to Bremerton for the third time in three days, to get a car I had just bought, I was happy they were able to fix the problem so quickly. If they had delivered the car to my house in Port Orchard I would have been a lot happier.
7/31/2018
SHAHAB S. VERIFIED CUSTOMER
Mr. William clearly explained all of needed services for this visit, delivered on his promise for the completion of the service, reset the car's Bluetooth, provided a complimentary tire rotation when I requested it, and honored a discount coupon I presented. I appreciate his service. Thank you.
7/31/2018
KATHLEEN J. VERIFIED CUSTOMER
Thanks
7/31/2018
Mardell R. VERIFIED CUSTOMER
Mathew did a good job keeping me informed by phone and texting. Thank you