Kia My Service

They looked for every possible issue and put in additional effort to fix my vehicle. Their communication was amazing as well and I was easily able to get a status update whenever I wanted.

Well done!So friendly and courteous

Everybody was wonderful and kind. The car runs beautifully. There needs to be better communication with the customer on the status of their vehicle. I feel like if I don't go up to check on the status, I would end up sitting there for hours. I also declined a car wash because many times it just sits in the car wash bay after it's serviced and adds on another half and hour plus.

Stacey has always been too notch!! Very attentive and responsive to all my needs. She is an asset!!

It took 2/12 hours to get are car service . My car was done in 20 minutes and sat there for two hours.

The oil change and tire check was fine. He was very personable. Thank you. Lee Elvert

it would have been special if they could have determined the cause of battery shut down thet tried but I now have to wait til it shuts down again to bring it into KIA for dead battery diagnosis and that could cause a real incovenience for me, but our service rep said he could help with a possible loaner. thank you for Richard at Westhill Kia.

Chris was the most helpful during this very stressful time. He keep me up dated thru the hole process. I will tell everyone to buy a Kia and go see Chris for services. Thank you very much. Melody C

CM was very polite and professional. There was no check in wait time. I was met in the carport area. All my questions about future service were answered.

Ken did a great job!

The wait time was just longer than anticipated. I understand everything that they check but it still took 1.5 hr for an oil change and a system check.

Friendly and accommodating.

Everybody there was wonderful and was very apologetic but it took 2.5 hours for my service. That’s absolutely insane. I was very patient. Never asked them to hurry, but that is crazy for an oil change

Christopher kept me informed about the progress on my car. Thank you, Christopher

I was misinformed at the time of booking the appointment, on how long the application of the products would take. I was informed at drop off how long it would actually take- which was longer than anticipated. This was an inconvenience to me because I had to find a vehicle to use for a day longer than originally planned. I was happy to see that the valve stem caps were replaced, thank you. However, I was under the assumption the car would get cleaned inside and out, per proir conversation with Jeff Weiss because of dissatisfaction with cleanliness of car at purchase. During pick up today after products were applied and the car cleaned, I was still dissatisfied with the cleanliness of the car. He is still working with me to resolve this problem. I was also not warned or notified I would be getting texts from someone in the service department. This seems like a cool feature, I just didn't know what to do upon receiving. I wish the person checking me in was friendlier, more approachable, and explained the text messages. In regards to the outcome of application of the products, I don't know how they turned out because I picked up my car right as it was getting dark. I will look at the application tomorrow in the sunlight. I look forward to resolution for cleanliness and friendlier service so I can start writing positive reviews about West Hills Kia.

We were told the oil change would take about two hours. We walked to Costco and then to have lunch. Came back 2 1/4 hours later, no one was at the desk but we spoke with someone about being here for our car, they told us they would let William know. We sat in the lobby another 45 minutes I went back to the desk again and asked about my car again William was still not around and I just happen to look at the board and saw my keys were there and inquired about them they said oh yeah your car is done. Meanwhile we're watching service people congregate around the counter just talking this whole 45 minutes it was just unacceptable service. It's really sad KIA is great when they want to sell you something but not so great on service.

Happy William took me in at the last minute as a drive up with no appointment. Glad he provided me with information on service my car need. You William job well done

I was very happy with the service provided. Thank you. But I did not see my 10% coupon I brought in applied to the bill. Am I missing something as I look at my bill, or was the discount not applied for some reason. Please let me know. Thanks again. Stan Quinn - 1364669

Excellent treatment and service...

As always...great customer service