Ken Larrin was professional, courteous and highly informative. People like Ken are the reason I continue to bring my Optima to WH Kia for service. Plus--I share my positive experiences with my work team-mates. Thanks Ken & the entire WH Kia team!
11/30/2018
Kristi O. VERIFIED CUSTOMER
Great customer service by your entire staff! I even used the shuttle service & was completely satisfied! Thanks goes out to your entire team!
11/30/2018
Tiffany G. VERIFIED CUSTOMER
Always very professional, very communicative and on top of things.
11/30/2018
Maria E. VERIFIED CUSTOMER
Great job
11/30/2018
Oscar G. VERIFIED CUSTOMER
Attentive good customer service
11/30/2018
Darla C. VERIFIED CUSTOMER
Excellent customer service!
11/30/2018
DAVID S. VERIFIED CUSTOMER
Free shuttle
Honest opinion on condition of auto
Everyone made me feel welcomed
I just moved here from Wisconsin an I’m looking for a new service provider
I don’t have to look anymore
I have a fryday appointment with my Toyota at your Toyota store
Other dealership
You have my business
11/30/2018
VICTOR H. VERIFIED CUSTOMER
Fast and effective
Got me what I needed and had me out in a little over an hour
11/30/2018
Mark Y. VERIFIED CUSTOMER
Richard was very nice to work with
11/30/2018
Frankie O. VERIFIED CUSTOMER
Job well done in a timely manner.
11/30/2018
Sharon W. VERIFIED CUSTOMER
When I was scheduling this appointment I wa stole they needed my car the whole day. I could not just come after work. I then had people reschedule their lives because I could not have a car for a whole day. Three people reschedule d Their routines to accommodate me and Valky Hi Kia. I drop my care off today the day before the full day required. Made arrangements to be picked Jed up. One hour after I dropped my car off. I received a call from Kia saying my car was done with the car. If I was told the truth I would not have to bother so many people just to have a safety recall taken care of and software update. Of course I am happy that the service is over but left wondering how come a job that was going to take a full day took less then an hour. I hope the work was truly done. I have Aplogized to family and friends who were willing to help me out. Just seems every time I use Valley Hi Kia there is some scheduling issue. Just some FYI I never spoke with or saw Andy today. I only spoke to him on the phone to schedule my full day appointment.
11/30/2018
Julie A. VERIFIED CUSTOMER
Hands down the best experience of any dealership. Great customer service! This KIA makes customers feel valued. Thank you! :)
11/29/2018
Patricia C. VERIFIED CUSTOMER
Thank you...always quick and pleased with the quality service i always get.
11/29/2018
Kyle Z. VERIFIED CUSTOMER
Thank you for a great service department experience! Happy holidays!
11/29/2018
Mary C. VERIFIED CUSTOMER
Richard was very helpful. Also Matt the service manager has always been an excellent service
11/29/2018
Eural J. VERIFIED CUSTOMER
Professional, courteous
11/29/2018
Charmaine C. VERIFIED CUSTOMER
Stacy was very friendly and kept me updated about the progress of my vehicle. Totally satisfied. ?
11/29/2018
Patricia C. VERIFIED CUSTOMER
Stacey was busy when I came in but she did greet me right away and said she would be right with me. Within a minute she introduced herself and ask my reason for visit. I was offered a shuttle services which I did request to be pick up my vehicle 3:30. Shuttle driver was prompt and friendly
At time of picking up my vehicle Stacey assisted me and was very thorough regarding my paperwork/ recommendations.
Very pleased with my visit.