Kia My Service

Everyone was so helpful & friendly. Great service!

Cameron was awesome. He was very professional and respectful. He also was attentive and helpful. I wad very impressed with this young man.

Brenda is very competent and has a great personality for what can be a high pressure position. I'm very happy with the time frame she predicted and the fact that my Kia was ready before I expected. She was extremely professional and polite.

My advisor Chris was and always is amazing! I upgraded my forte tonight and will continue to be a loyal customer due to the customer service I receive at West Hills!

Evening was great!

Thank you for being understanding ang helpful.I hope that you guys continue the good work,honest and efficient service.For sure i'll be back on my next service.

Very helpful explaining some features on my car I was unaware of.

Thank you so much!

Thank u.....i didn’t have an appointment and you managed get me in..,

Everyone was courteous and efficient

Eric is a wonderful representative of the company! He is so helpful, kind and really responsive. He is completely accommodating and very thoughtful of my time and my automotive needs!

As always Eric was helpful, efficient, and informative about the repairs and status of my vehicle!

Anthony was very courteous and displayed professionalism. My issue is with first the Kia Roadside assistance. Not only did they not relay the proper information to the towing company (about my 2 yr old Special Needs granddaughter being in the car with me in 92° weather) which NEVER came nor did the police that was supposedly dispatched as well, due to safety reasons. After 3 hours of checking the status periodically, I canceled the call because AAA said 30 minutes or less which they were there in 18 minutes. Now I don't have any tows left on my AAA. Second after talking to KOB twice to inform them of the situation and letting them know that the car would be towed there. When my husband got there, Eric was NO HELP at all. He literally walked away from my husband and left the building as if he wasn't standing there talking to him. The next day I went to KOB to find out what the next step would be just to be walked past by James O about 3/4 times without being asked may he help me or have I been waited on. I then approach his counter and says good morning, introduced my self and proceeded to explain the situation just to be told that I must speak to Eric so I asked for a Manager and was directed to Mike. He put me in a rental. On Tuesday after droping the rental off, I went to pick my car up, I was told my keys were locked in the mechanics box and that it'll be a little while because he's not in. After 2 hrs of being patient as possible, asking them to deliver my car because I had things to do and requesting the number to the corporate office, Mike finally comes out side as I'm waiting on my ride and ask me to sign the paperwork. WORST experience ever with KOB and 4 days I've ever had ????????. Anthony was doing the best he could to get me my keys while helping other customers as well. Thank you for your great service Anthony. This will most likely be my last dealings with KIA when I turn this lease in. We were looking into purchasing but this situation has definitely changed my mind. Have a Blessed Day and a safe July 4th!!

Cameron is the best. I feel so confident in the information and matter-of-fact / down-to-earth plain speak that he explains things to me. Never any pressure to do stuff I’m not prepared for or interested in, yet also very informational. I will ALWAYS request to work with Cameron when I come in for my Kia services. Please reward the young man with a pat on the back, a free car wash and a drink voucher... because he is always so courteous to do the same for me???? Excellent service!!

Just a great job, just try to shore up the oil change time

I made an appointment. But they refused to look at my ac because they said I had to drop it off in the an and leave it all day for them to look at it. I even told them I was going on a road trip and that's why I was getting new tires and brakes. I got there at 1230

Was friendly and great to work with.

As soon as we got there no one asked if we needed help we just stood there while the workers just sat there talking to each other and not acknowledging me so I had to ask another associate what to do when he walked in so when i parked my car on the side I came in again and all associates just sat there with there head down on the phone until I asked a goy that was at his desk and he helped me.

We are always happy with the service provided, thanks!

Yes yes Yes Chris Pohl is Awesome and Amazing! Thank you for all you do!