Wait time should be shorter for an oil change. Hour and a half is too long.
9/14/2019
April M. VERIFIED CUSTOMER
Wonderful customer service and productivity knowledge!
9/14/2019
Hubert N. VERIFIED CUSTOMER
I bought s 2014 optima and the engine had to be replaced 45 days later not happy and its been almost 30 days since ive gotten my car back thats my complaint
9/14/2019
Rosemay L. VERIFIED CUSTOMER
Good job good customer service
9/14/2019
Allan T. VERIFIED CUSTOMER
Keep up the good work
9/14/2019
Charleen D. VERIFIED CUSTOMER
He done his job all exaclet
9/14/2019
IRENE V. VERIFIED CUSTOMER
It was a good experience Andy was helpful..people at kia friendly and professional
9/14/2019
Marjorie G. VERIFIED CUSTOMER
Excellent service!
9/14/2019
Craig H. VERIFIED CUSTOMER
You got done in a very short amount of time and I was very pleased with that
9/14/2019
Sandra J. VERIFIED CUSTOMER
Chris is the best
9/14/2019
Cindy T. VERIFIED CUSTOMER
After battling an ongoing creaking noise, I think it’s been resolved - only time will tell but I can say without a doubt, this was an exceptional service experience! Chris kept me posted on repairs and better yet, saved me over $300! I was expecting to replace my front brakes but he had them remeasured for wear and determined they weren’t needed yet - yessssssss! Then after replacing the part needed to resolve the creaking, Service Manager Matt Wright, test drove my vehicle himself and decided more extensive replacement was needed to resolve and made it happen and I’m very grateful. Well done West Hills KIA team, especially Matt, Chris and Wayne R., repair master! Thank you so much!!
9/14/2019
Dolores P. VERIFIED CUSTOMER
We are completely satisfied with our experience with Valley Hi Kia. Andy was terrific. He was able to repair our vehicle under the warranty. Andy kept us in communication with our vehicles repair. Always a great experience with VHK and Andy.
9/14/2019
John P. VERIFIED CUSTOMER
I was very pleased with the service to day
9/14/2019
Sandra C. VERIFIED CUSTOMER
Very friendly and helpful.
9/14/2019
Tonia W. VERIFIED CUSTOMER
Josef was very helpful and he adds an asset to Kia.
9/14/2019
Tyesha W. VERIFIED CUSTOMER
Every time I have an issue with my car, I deal with Anthony. He always have a positive attitude and very professional. He always smile and makes me laugh. He keeps me coming to get my car service there.
9/13/2019
DOROTHY R. VERIFIED CUSTOMER
Good service and customer service
9/13/2019
Steve L. VERIFIED CUSTOMER
Chris Mossman and his team were extremely helpful and professional in handling our abnormal malfunction, they worked diligently for 11 days to get to the root of the problem and resolved it. Chris was very good at keeping me updated on any progress throughout the 11 days.
9/13/2019
JAMAL B. VERIFIED CUSTOMER
I'm completely disappointed.
I will not satisfied until this is resolved.
I came into Kia of Bedford dealerships service department on Tuesday September 10 2019 4pm for an oil change appointment car wasn't serviced, it was left out back unlocked with my personal belongings inside, I sat in the waiting area until after 7 pm and never was notified by anyone in the service department that my vehicle wasn't being serviced. The service department had closed and no one even had ask me any questions on why I was sitting there for 3 hours. My son missed his football game and I had missed another appointment later that day I'm totally pissed and disappointed with the service department.
9/13/2019
Dymphna E. VERIFIED CUSTOMER
Brenda Serrano was very helpful with explaining what I needed for my telluride. And was very fast on getting me in and out of service station. I would definitely go back and get an oil change there.
Thank You
D. Estrada