I had an 8 am appt for an oil change. I was there on time and it took an hour until my oil change was completed. I heard the service people talking about how they were busy today. This simply means to keep you were overbooked. I have been in and pur of your dealership in 30 minutes or less for previous oil changes. This was way too long because it is obvious to me they did not start working on my car until I inquired as to why is was taking so long at around 8:50. Very disappointed.
9/17/2019
BRITTANY B. VERIFIED CUSTOMER
William was amazing & explained everything to me so I understood . I’m NOT a car guru by any definition but i felt like one after he explained everything ! Thanks !
9/17/2019
Vanessa B. VERIFIED CUSTOMER
Stacey was very nice and helpful. Great job with customer service.
9/17/2019
David S. VERIFIED CUSTOMER
Eric always greets me with a smile and handshake.
9/16/2019
Ilona B. VERIFIED CUSTOMER
Service always great and always very efficient
9/16/2019
Ursula C. VERIFIED CUSTOMER
Very impressed! Josef went above and beyond today! Excellent customer service! Five star service
9/16/2019
JORGE C. VERIFIED CUSTOMER
William is a proffessional. I like to work with him!
9/16/2019
Tanisha B. VERIFIED CUSTOMER
Josef was professional and very clear & concise on the further maintenance my car needs.
9/15/2019
Terry F. VERIFIED CUSTOMER
Wait time
9/15/2019
Carol J. VERIFIED CUSTOMER
My new car has been in there 3 weeks. I’ve already made my 1st car payment and only drove it 1 week before I found nondisclosed damage under hood. Also sills inside both back seat doors are corroded and to be fixed or replaced along with full detail per Tony Ivery.
9/15/2019
Scott R. VERIFIED CUSTOMER
Very friendly service and guick work
9/15/2019
Patricia A. VERIFIED CUSTOMER
My first time visiting the service department for a recall upgrade. The service rep was very friendly and helpful. The service was quick and my wait time was short. Yea!!!
9/15/2019
Courtney T. VERIFIED CUSTOMER
The time we had to wait to see someone in finance was way too long!!
Also, some feedback about the on hold content on your phone system has a very short content loop and it is a great opportunity for you to advertise and could be enhanced.
9/15/2019
VIRGINIA C. VERIFIED CUSTOMER
Thank you for all the personnel at Kia you are all so kind and helpful.
9/15/2019
Michael P. VERIFIED CUSTOMER
Great service and very helpful staff
9/15/2019
Dionne M. VERIFIED CUSTOMER
Eric is always professional and polite
I was having a really bad day and he didn't ask any questions. He just have me a huge. That extremely thoughtful and I really appreciated his kindness
9/14/2019
Barbara T. VERIFIED CUSTOMER
Josef was so helpful! Thanks for everything!
9/14/2019
Margaret S. VERIFIED CUSTOMER
Excellent customer service
9/14/2019
Stacy S. VERIFIED CUSTOMER
Eric was amazing and very helpful! I had the best service!!!