Was very pleased with time and personal touch and the explanation of thing needed
1/14/2020
Kashan H. VERIFIED CUSTOMER
Mr. Thompson explain something to me that should have been already explain to me along time ago, especially as much money I have spent with this company on fixing my cars. His energy was good and his tone was perfect. You need more representatives to mirror his way of dealing with the customer and communicating in the simplest way. Basically Mr. Thompson was able to assess his audience and meet the customer at the level of consciousness or level of thinking. Without being inappropriate or rude. This kind of trait is hard to come by, thank you.
1/14/2020
Kelley P. VERIFIED CUSTOMER
I dont feel a scheduled oil changed should take 2 hours.
1/13/2020
Emily J. VERIFIED CUSTOMER
Ron and Rachel were wonderful! Great customer service!
1/13/2020
Steve M. VERIFIED CUSTOMER
This was a very good visit. Andy did a great job. I am so happy with everything that was done and the professionalism of how everything was accomplished.
1/13/2020
AMBER G. VERIFIED CUSTOMER
I was satisfied with my service but not with how long it took me to connect with someone to get at appointment.i called, emailed and texted trying to get an appt. I also do not like that I have to have two appointments for service. One for regular service and one for special problems.
1/13/2020
PAULA H. VERIFIED CUSTOMER
You guys give a free complementary wash to the car they guy that was washing my car was back there just slapping my car with the rag that he was washing it with... my car looked worse when I got it out of there....
1/13/2020
Reginald H. VERIFIED CUSTOMER
Your service is always great the price is very high.
1/12/2020
Sylvia R. VERIFIED CUSTOMER
He was very attentive to my needs. However your prices for other things I need to have done are still out of my range. And yes I do know about your 3 month payment plan. Vincent informed me about it.
1/12/2020
Richard W. VERIFIED CUSTOMER
All went well as usual
1/12/2020
Cheryl K. VERIFIED CUSTOMER
Eric went above and beyond to take care of everything I needed. He kept me informed and was straightforward about pricing and time frames. This is a phenomenal facility and I have had nothing but a wonderful experience from purchasing to service and repairs. Management should be extremely proud! I have had many bad experiences in the past and this is not the case here! It's not often you can encounter such a polite and hardworking staff!
1/12/2020
DARRYN D. VERIFIED CUSTOMER
Very good job
1/12/2020
Katheryn L. VERIFIED CUSTOMER
Awesome service as usual!
1/12/2020
Jessica W. VERIFIED CUSTOMER
West Hills Kia is awesome! Richard is the best! Its worth the drive to have my car serviced there. I have recieved only excellent service by the staff and the perks (complementary snacks, wifi, comfy seating...) just make it better!
-Jessica W
1/12/2020
Jorge C. VERIFIED CUSTOMER
William is a Real professional!!
1/12/2020
Victoria T. VERIFIED CUSTOMER
I was checked in right away and my car was ready by 10:30 like Andy said. I was very happy with the service.
1/12/2020
Frank N. VERIFIED CUSTOMER
Very satisfied and the service was quick
1/12/2020
Toby E. VERIFIED CUSTOMER
Quick, courteous, and great value!
1/12/2020
Omar L. VERIFIED CUSTOMER
Great service friendly customer service
1/12/2020
Wayne C. VERIFIED CUSTOMER
We are very happy with the crew at KIA thank you for being so cool and professional.