Kia My Service

Great customer service

It was all around very good! And the rep made me feel like I was at home!

Great

We were Very happy with the service dept. that they got done sooner than we expected! I was very surprised how fast we got our car back and very happy! Thank you so much and greatly appreciated!

Thank you Andy

Excellent service we received from William

Truc was wonderful. She managed to get my car out of service a hour earlier then estimated and found me over 100 off my service with points I didn't know I had. Your team makes me like family. This is why I keep coming back. Thank you.

When transferred to the service department, the call goes to voicemail and no one returned my call. You may want to fix this.

I appreciated that Andy went on a test drive with me to better understand what I was trying to explain. I also appreciated the quick service.

livery satisfied

Chris was awesome as usual! Always have an excellent experience.

Service was great

I brought my vehicle back in August to get a warranty service and was told the part would be ordered. I finally came in November and the part still wasn't ordered. I was told it would be order at that time. I called back in January and was told I would get a call back and never received one. I finally called back in February and spoke with the parts manager, which finally got the part in. Once I picked my car up from service there was no floor mats and the free car wash was thrown on the floor under my seat. I've been a loyal customer, purchased many cars at west hill, and felt unimportant, to say the least. In fact, I've felt more like a number and less like a customer for the last 3 cars I've purchased...really declining customer experiences. I still have issues not addressed from when I purchased the vehicle and was told...well you have to go to Nissan and work with them to figure out the radio. Maybe, somebody could have done the leg work and contacted Nissan for me, since I obtained the warranty from West Hills KIA and not an unaffiliated business, with little instruction on what to do. This vehicle has been a cycle of problems and luckily I got the warranty. However, I feel like it's been a chore to get that warranty work addressed. Is it because I'm not paying out of pocket for these repairs? I used to love the service team but apparently the feeling wasn't mutual. It will be a pretty significant feat to win me back as a customer. I would encourage you to look at my vehicle purchase history and repair work history with West Hills as a whole, to determine what kind of loyal customer you are choosing to part ways with. Please, get back to the KIA that I used to know. Lastly, West Hills has made a significant decline and really is losing sight of the importance of what makes a business successful...the customers, especially the loyal ones. In my experience, the problem starts with leadership and is contagious amongst all employees. Its showing. Please contact me as I would like to speak with somebody that can make a difference.

Thank you William! You did so much for me!

Very helpful and respectful to the customers

Ron provides excellent service and was so thorough in his communication and follow up. Thank you

He was very accurate fast respectful and loyal

Excellent customer service. Will be coming back.

Thank you again and looking forward to my next visit. God Bless.

Mr. Enriquez, Is a very polite, understanding and welcoming representative, I will certainly be seeking him fir any future service on my vehicle.