I was very satisfied with Judith. The rest of the team, not so much.
They seem agitated with all my questions and I was told it was miscommunication. The extended warranty was not what we we told. My paint is peeling and then this with my mirrors, to find out it wasn’t covered. The paint started to feel after 4 years and Kia said it was environmental, but my 2002 Honda and 2005 Ford does not have the same issue.
3/1/2020
Don R. VERIFIED CUSTOMER
Good customer Service
3/1/2020
AMBER T. VERIFIED CUSTOMER
Andy was super helpful and made sure my vehicle was ready promptly!
3/1/2020
Keith R. VERIFIED CUSTOMER
Scott was friendly, gave great customer service; opened up 15 min early and made sure to get me out quickly
3/1/2020
Robert O. VERIFIED CUSTOMER
Richard represents West Hills Kia to us. Over the years we have come to trust and enjoy our conversations with him. He is the best service consultant we have ever worked with.
2/29/2020
Larry S. VERIFIED CUSTOMER
You guys are totally awesome. I thank you for your going the extra mile to getting my car issue fixed. Especially you Mr. Mossman.
2/29/2020
TONY B. VERIFIED CUSTOMER
Greatly appreciated of the service of both vehicles. Staff is very helpful and professional. Thanks again.
2/29/2020
Kamara C. VERIFIED CUSTOMER
In the past I have not had ANY good experiences at this dealership. Ron gave me hope from my first interaction with him. He is honest, hard-working, professional,extremely courteous, and kindhearted. He has gone beyond the call of duty on both servicing visits I had this year. He should be rewarded and commended for a beyond excellent job that he does. In almost three years of having this car I have never met anyone like him at this business. Thank you Ronald Thompson!
2/29/2020
Lori L. VERIFIED CUSTOMER
Very happy with the service
2/29/2020
Suk Y. VERIFIED CUSTOMER
Brenda is also attentive and on time with the services done on my car. I love KIA
2/29/2020
Richard P. VERIFIED CUSTOMER
William always is professional and courteous. Always takes good care of my needs for my vehicle.
2/29/2020
Judy G. VERIFIED CUSTOMER
Christopher Mossman is not only an excellent employee he is a genuinely good person. He has a special quality most people have forgotten. I truly appreciate his care of my vehicle, and his care in making sure I understand what my cars needs are. He makes sure it is in the best condition assuring my safety when I'm behind the wheel.
He really deserves a recognition from your company for his honesty and care of your customers.
Thank you for hiring him.
Sincerely Judy G
2/29/2020
Brian D. VERIFIED CUSTOMER
Exceptional service. I felt Eric was very trusting.
2/29/2020
Maria R. VERIFIED CUSTOMER
Mr Enriquez was so helpful to me and understanding of what’s so important my vehicle is to me. I will not chose anyone else but Mr Enriquez for any of my services. Thank you so much Mr Willima
2/29/2020
Cheryl J. VERIFIED CUSTOMER
I love Hi Valley Kia staff they always treat me so well and my vehicle runs like a charm!!!
2/29/2020
Jose S. VERIFIED CUSTOMER
In the past the service has been great, we have been taking all of our vehicles here since our purchase of a 2015 soul back in 2014 and don’t mind the drive from Moreno Valley because of the detailed service Allstar Kia provides. Unfortunately this time I noticed my tires were rotated but the simplest thing of checking the psi on my tires would of gone a long way for me. I spent $71.00 for the service but then I had to spend more money to have my tires inflated somewhere else on my way home as my rear tires where low, (not flat or had an object in it, just needed air) how could the mechanic/technician not notice or check? like I said a simple check would of saved me some time and inconvenience, and if there is an extra fee for this service I would of paid it with no problem. Don’t really know if we might be returning but I will have a talk with my wife, daughter, sisters and family friends as we all have Kia’s purchased thru Allstar Kia. I might be over reacting because I had my kids with me as I usually never comment but thought some feed back from a loyal customer I would say might be heard.
2/29/2020
JAIME R. VERIFIED CUSTOMER
Everyone was very helpful and kept me in the loop with all the information as soon as it was available.
2/29/2020
Denny S. VERIFIED CUSTOMER
Great service, friendly people.
2/29/2020
Phyllis C. VERIFIED CUSTOMER
Very courteous and efficient. Looks for ways to save you money with major repairs.