The Car Group

The team do the job very good and complexly satisfied

I am happy to provide feedback on the my service experience. Simona was very helpful, walking me through the process and explaining all the service required at 30,000 miles. Her estimate of charges was right on point. She arranged for a shuttle and invited me to contact her if I had any questions. I also want to commend George, the shuttle driver. What a friendly and efficient person he is. I had a very pleasant ride home. He also assured me that he would return when hen my vehicle was ready. In conclusion, I want to assure you that I had an excellent experience.

Phillip, thank you for being awesome! Took care of everything I needed for my new 2026 Honda Passport.

Thank you for texting me. Everithing was wonderful fast, friendly and courteous

I want to share my appreciation for Crystal Lopez, who has truly turned my experience around at the Ford dealership. After having multiple frustrating and disappointing service visits in the past, Crystal was a breath of fresh air. She was professional, attentive, and communicative every step of the way. She expedited my service, kept me updated throughout the process, and made sure everything was handled with care. Thanks to her, what could have been another difficult experience became a smooth and positive one. I’m genuinely grateful for her support—Crystal is a true asset to the team!

Good knowledge…very responsive

Great staff all very accommodating

John was very helpful for all of my service needs on my Toyota

Ariel gets 10’s across the board. Completd and explained everything and fast can’t beat that she has earned a customer for service. Left DCH now a Norm Reeves Client. Thank you Ariel for saying what you would do and actually doing it that’s rare in the world today. Have a great weekend safe travels

We came in for regular maintenance and I was also having issues with the trunk not working when the car was off. They told me I had to come back another day for the trunk and I was given my paperwork and told my car “looked great!” Two days later I am trying to get to my appointment for the trunk and my car won’t even start! I call AAA but don’t request the battery service figuring I just took my car in Monday and they said everything “looked great!” AAA comes out and sees my battery is corroded! That this should have been caught on regular maintenance and the amount of corrosion seems to show that is has not been picked up by our maintenance team the numerous times we have taken it to them. (We have only taken it to Norm Reeves Honda since we purchased the car 5yrs ago and are very diligent with all maintenance.) The corrosion is so bad that the car is no longer able to maintain a charge and the AAA guy says that is probably why my trunk won’t open with power off. He diagnosed my issue in 5 minutes because he looked at my battery which should have been done during my service appointment that cost over $300! I went back to Honda and when I spoke with Javier the best he could do was knock off the corrosion at no charge or replace the battery but didn’t say why it wasn’t found. He was completely blowing me off when your inattention to detail left me stranded without a working car! It wasn’t until I spoke with a manager that I actually got some real help. It turns out when the manager checked to see the reading on my battery nothing was done! (When I picked up the car the work that was done was never sent to me but another service technician texted it to me and the work had been checked off for the battery!) Once again I paid over $300 for a service and I don’t even know if you looked at anything you said you did. I don’t know if they aren’t on top of things or on a time crunch to get as many cars out as possible but this isn’t right! My husband had other cars he has taken to you year after year as a loyal customer thinking he is paying for top quality work but since his cars don’t seem to last as long we are questioning if all of our previous issues have actually been shoty maintenance. Everything that happened was bad enough but feeling completely dismissed by Javier when I brought in my car again was the straw that broke the camels back for me. I still feel ripped off for my original maintenance and I don’t know if I will be able to convince my husband to ever buy a Honda again after all the trouble we have had with the maintenance.

Great service

Car completed in a timely manner

Nicole Cabrera was outstanding, thorough, explained upcoming service & helped me navigate/how to use Honda's website. She was Pleasant and exremelyfriendly/helpful!

Quick & efficient! Well knowledged! Excellent service, will definitely be back!

Always great and honest care and support and advice!

Terrible service

Trevor was so kind and helpful. I'm taking ttip and had he not told me about my AC we would have been in trouble. Trevor is a very good advisor.

Gracias por el bien service.

Clayton was most helpful and professional.

Rosalind was very helpful, quick and professional and personable. All aspects of the service at Norm Reeves Toyota was very very good.