As always great service from Gary Ohnesorgen, your Lead Service Advisor. He is always on top of what is needed & is the reason both my sister & I continue to have our cars serviced here.
7/18/2025
Christopher C. VERIFIED CUSTOMER
Rudy is the best.
7/18/2025
Alan S. VERIFIED CUSTOMER
Rudy is world class when it comes to service! He’s been my service advisor since he started there. Genuinely a great person too. Keep him
Forever there!
7/18/2025
Joseph M. VERIFIED CUSTOMER
Michael listened to my requests and responded appropriately. Another pleasurable experience at this service department.
7/18/2025
Montgomery G. VERIFIED CUSTOMER
1) $200 diagnostic fee not applied to $1200 repair. Service agent insisted both had to be charged separately, then agent said $200 would only get applied had I asked him to do so earlier when first checking in. Need clarification from Norm Reeves Service Dept head or General Manager. Previous visits to Norm Reeves West Covina Honda had the diagnostic fee applied to the repair work performed. 2) Service agent did not fully disclose comments from the mechanic. Mechanic said leak and puddle on ground was likely water from A/C functioning properly. Agent did not disclose this to me. Agent did not provide photos of mechanics discovery. Agent did not provide mechanics assessment of oil pan gasket leak urgency or nonurgency. I approved work that seems to perhaps have been not urgent and unnelated to the initial complaint. Work performed was otherwise acceptable.
7/18/2025
Maria M. VERIFIED CUSTOMER
He did a great job with everything, he was very helpful
7/18/2025
Pam H. VERIFIED CUSTOMER
George was very professional and assisted me getting a new battery installed in a timely manner.
7/18/2025
Tamra A. VERIFIED CUSTOMER
Benito was welcoming, friendly and professional. He did a spectacular job helping me and answering all my questions.
7/18/2025
Sylvia V. VERIFIED CUSTOMER
I liked the Service person, Adrian that helped me. He was professional and very nice.
7/18/2025
Yolanda J. VERIFIED CUSTOMER
Benito and Javier Torres always provide me the best service. My car is in tip top shape. I appreciate all they do for me.
7/18/2025
Lelia C. VERIFIED CUSTOMER
I have taken my car in 3 times for the same issue with my alarm and it is not been fixed also this last time I took my car in and let them know my speakers are crackling and my oh dominor screen goes blank while im driving they told me to record it next time because they didn't find anything wrong. I have video of the screen going blank and its extremely dangerous for me to be driving a car where everything is electric and all the screens go blank and I was told to keep recording it so I have proof. Like if I was lying or something. My car needs to be fixed my alarm still dont not working. Im seriously very disappointed in the service i have received at norm reeves Honda i will never buy another car from this location
7/18/2025
Teva F. VERIFIED CUSTOMER
Great customer service, staff is friendly and extremely polite.
7/18/2025
Cynthia M. VERIFIED CUSTOMER
He was friendly, knowledgeable and professional. Thank you.
7/18/2025
Maria G. VERIFIED CUSTOMER
My appointment was at 4 I arrived at 3:30 my car wasn’t taken in till almost 5 pm and the gentleman that helped me rude as can be didn’t explain anything as far what my car needed like other times how I seen him no care at all I was not happy at all
7/18/2025
Dave T. VERIFIED CUSTOMER
Efficient and helpful
7/18/2025
Dmitrii R. VERIFIED CUSTOMER
Karina Villatoro was extremely professional and helpful throughout my service visit. Everything was done quickly and smoothly. I really appreciate the excellent customer service!
7/18/2025
Maria R. VERIFIED CUSTOMER
Gary is the best, if you ever lose him as an employee you will lose us as a customer.
7/18/2025
Ana N. VERIFIED CUSTOMER
Javier is a very helpful and trustworthy service advisor!
7/18/2025
Ray Z. VERIFIED CUSTOMER
Rosalina is awesome, very friendly and knowledgeable
7/18/2025
Miguel P. VERIFIED CUSTOMER
Always reliable and prompt. Thank you for your service.