The Car Group

All went well with Joseph Vargas guidance

Thank you for the quick service. Your reps were great!

Sure. Thanks

Excellent service!!!!

The overall service is great but Oil change reminder has not been set to 100% if it has been changed. The low tire pressure indicator came on after replacing all 4 tires even though the air pressure is good.

Manuel Montoya was excellent.

He is knowledgeable and professional. Highly recommended

Juan was great! Great customer service!

Excellent customer service and I was treated with respect!! Definitely will recommend honda norm of huntington

Mr Robles worked quickly to solve my vehicle’s problem

Sal is awesome to work with. Thanks!

Julie was very helpful and totally understood my concerns. Julie made my drop off experience great and I felt very confident in her to take care of the situation. Her phone calls were prompt and she kept me in the loop. If I have anymore issues with my Honda, I’ll definitely be reaching out to her. Thank you again Julie!

Juan did a great job!

Edwin Rivas and the team provided an excellent service. Thank you!

Fernando was pleasant, helpful and easy to work with!

I’ve been a loyal customer at Norm Reeves Honda Superstore Cerritos since purchasing my vehicle there back in 2015, but after my most recent service appointment on July 15, 2025, I’m left incredibly disappointed—and seriously questioning whether I’ll return. I had a 3:00 PM appointment for regular maintenance. Ruben Marquez was my service advisor, who mentioned having 20 years of experience with this dealership. Based on that, I expected professionalism and quality service. What I got was the exact opposite. The visit was supposed to include a standard oil change, free tire rotation (since I bought my tires there), fluid top-offs, and a multi-point inspection with a detailed report. It wasn’t even busy at the time, so there’s no excuse for the lack of attention. Here’s what was missing: • No multi-point inspection sheet — I got nothing from the technician. • No battery test results — These are usually part of every service. • No update on fluid levels, wear items, or when my next service is due. • No sign that any fluids were topped off at all. • And frankly, now I’m left wondering if the oil change was even done. It honestly feels like they just drove my car into a bay, let it sit for two hours, and handed it back without touching it. Back in 2015, the service team at this dealership was sharp, communicative, and thorough. Today, it feels like those people are long gone—along with the quality of service they provided. Whether it’s a change in management or staff, something has clearly gone wrong. Norm Reeves is a big name, but the experience I had doesn’t reflect that at all. If this is the “new standard,” I’ll be seriously considering taking my business elsewhere.

Thank you for always taking good care of my car.

Muy amable,y satisfecha con su servicio.Gracias Louie Ramos.

We’ve known Q for over 20 years, covering our 2 RAV4s & one Echo since 2002. He’s thorough, addresses us warmly, is knowledgeable about the maintenance aspects, sharing openly & answering all our questions to our satisfaction. He’s available & responds to our calls promptly. Both my wife, Cecilia, and I trust Q with our vehicle’s completely.

Excellent service overall!!