I purchased some items 2 days earlier and was attempting to return the items..at the time of purchase I paid with Sunbit..I did explain that to the dealership(Norms Reeves Honda West Covina)... the Parts department was refusing to supply me with a return receipt as my evidence of the transaction! They keep going back and forth between Service Dept..and Parts..if they are well trained and follow law..they should be aware that a customer has the right to request a receipt for the return transaction..For them keep sending me between Parts and Service is Not professional and looks wrong and inexperienced in their role as "professional l" for customer satisfaction.They as well used up 1 hour of my time..Which i had to notify my supervisor i was going to be late..which is not what I needed to do..if they were knowledgeable of the process for this transaction..This experience is unacceptable and unnecessary..if they feel they are not knowledgeable about a subject or transaction I suggest they receive in depth training!
7/22/2025
Bahram S. VERIFIED CUSTOMER
Awesome and good service by Mr. Benito Torres. I appreciate his service and work
7/22/2025
Miguel I. VERIFIED CUSTOMER
Thank you Adrian for all the helpful information you provided.
7/22/2025
Kaitlyn B. VERIFIED CUSTOMER
Mike was very helpful. I found out a few things I didn’t know about the service package I have.
7/22/2025
Judy F. VERIFIED CUSTOMER
Not happy about price increse
7/22/2025
Ching H. VERIFIED CUSTOMER
Anthony is doing great job !
7/22/2025
Joseph P. VERIFIED CUSTOMER
The teams at Norman Reeves Toyota are the rescue teams for my family’s 4Runner. Jessica has given her full attention to our concerns and provided a rapid response.
7/22/2025
Victor L. VERIFIED CUSTOMER
No espere ese resultado en la inspección
7/22/2025
Chari M. VERIFIED CUSTOMER
Ivette Rodriguez is great!!
7/22/2025
Joyce S. VERIFIED CUSTOMER
Jesse Herrera is a top notch service rep. He is Knowledgeable, friendly and asset to your Dealership.
7/22/2025
Kenneth C. VERIFIED CUSTOMER
Service providers have been great. The Accord has been everything that Road and Track and Car and Driver said it was. My whole beef is with the continuing problem of taking updates with the OTA system necessitating including that in my routine maintenance service request. I was told that the mechanics were having trouble with the update, wasting everyone’s time and effort. Like last September, I guess they had to disconnect the battery so I again lost my profile and settings. It didn’t help that the hood was left ajar and I’m glad I noticed it early in my quest to get my car back to normal. American Honda should address all this with a TSB or something!
7/22/2025
Aaron T. VERIFIED CUSTOMER
Andrew was very helpful!
7/22/2025
Thuba N. VERIFIED CUSTOMER
I am very pleased with all representatives with kindness and politeness.
7/22/2025
Acela S. VERIFIED CUSTOMER
Very friendly customer service
7/22/2025
James J. VERIFIED CUSTOMER
Javier was patient in hearing my concerns and assumptions about the problem, and super helpful in making me feel confident in the course of action.
7/22/2025
Janie I. VERIFIED CUSTOMER
A+ on all features.
7/22/2025
Stacy E. VERIFIED CUSTOMER
Excellent service
7/22/2025
Joel M. VERIFIED CUSTOMER
Than you ivette to take care my crv I really appreciate what you do for me and my car I appreciate all of your team for the hard work you do for everyone thanks
7/22/2025
Charmae A. VERIFIED CUSTOMER
You asked about tire rotation from my son but you need to ask me next time bec I pay for this. Pls don't ask about tire rotation. I get my tires somewhere else and get tires rotated for free there. My son is using the car now. I was not happy about paying for tire rotation.