The Car Group

Thank you!

This was the first time I brought my accord in for service since purchasing it. The service was extremely fast, and everyone was very courteous. I was thoroughly impressed with how efficiently the service center is managed and run by all of the employees, considering how many customers are serving simultaneously. My service representative, manuel, was terrific.

Jessica was great in every regard!

A very good experience.

Great job and professional service at the high level.

Job well done. Will return when needed. Rafael is a patient understanding and knowledgeable service man. My mkz is running very well. I credit that to Norm Reeves and Premium Shell gasoline —Rafael is a pleasure to deal with Thanks for the great job.

I want to start by expressing my appreciation for the overall service experience. I don’t mind having paid over $3,100 to have my A/C repaired, and I’m genuinely grateful that Honda provided a loaner vehicle during the service period. I also appreciate your team’s timely updates and efficient handling of the repair — from a service standpoint, I am satisfied. However, I was quite disappointed with the condition of my car’s interior upon return. Prior to dropping off my vehicle, I had thoroughly vacuumed and cleaned the interior, and I do not own any pets. When I received my car back, I found dog hair all over my child’s car seat, which was very concerning and unacceptable. Additionally, the interior side of the windshield was noticeably soiled. I understand that test driving may be necessary to ensure the repair is successful, but allowing a pet inside a customer’s vehicle during that process is highly unprofessional. While I remain satisfied with the repair itself, the way my car was treated during service left a negative impression, especially considering this is my second visit. Thank you for taking the time to hear my feedback. I hope this can be addressed to prevent similar experiences for other customers in the future.

Quick, courteous service every time !!

Outstanding Service !

Just to say I’d rather go to Norm Reeves Honda instead of the closer one to where I reside (Downtown LA). I’m always satisfied with the service. Javier always delivers a great experience and understanding of my vehicle. Because of him my car is always in good condition. Thank you for having such good employees.

I didn't like the way the person treated me.

Excellent service and customer relation and the best of all very quick

Rudy the service advisor was great as usual. Car took a couple of hours while I worked out. Was ready when I got back.

Thank you so much for the great service!

Thank you for you services is very good

Your quality of service is bad

Everything went well, you have an awesome team. Keep up the good work!

Great service friendly and helpful knowledgeable about car

Mike's personable and professional manner is key to returning for service.

Very nice service