Leo has good customer service skills and he’s nice and friendly and very helpful. I like when he describes in details and makes it so easy for me to understand what they’re going to do to my car. I also like how he’s bilingual and speaks Spanish . He goes above and beyond with his job. I love coming to the Cerritos auto square Honda and asking for Leo to help me with
The service on my car .
8/7/2025
Michael K. VERIFIED CUSTOMER
Made an appointment for 7:30 Monday was told the appointment wasn't in the system but no problem. Was told on my brand new mustang that the check engine light would take upto 48 hours. I was a little shocked but ok, I was told at the end of Monday a tech was now assigned. Followed up on Tuesday and all I was some AI responses that said we will get back to you shortly.Two hours go by sy I Followed up again, same text response, will get back to you shortly. Was then texted by Eduardo that he checked the appointment log or something to that effect saying I told when I made the appointment that it could take upto 72 hours.which I certainly do not remember being told that.now I'm feeling like I'm being strung along, no priority at all. I paid 65k for a brand new Mustang and paid extra for premium maintenance. The car is on warranty but this did not feel like I was a valued customer. Took my car back, no work done, was offered a rental but wasn't told that was even an option when I dropped off the car.I never in my life and I'm 67 years old and have owned many new and used cars have had to leave my car for that amount of time for a check engine light. The car has 800 miles on it. This not good customer service.
8/7/2025
Stephen R. VERIFIED CUSTOMER
Ram was very professional, even took the time to explain some of the features good and bad. I appreciate his honesty.
8/7/2025
Jay J. VERIFIED CUSTOMER
Polite and professional- all staff
8/7/2025
Jose J. VERIFIED CUSTOMER
Excellent muy bueno 10.
8/7/2025
Rosa R. VERIFIED CUSTOMER
Excellent
8/7/2025
Ricardo R. VERIFIED CUSTOMER
I hile recommend Ernesto Arellano
He is a great at his work an always helps me to get the best job
8/7/2025
Gerardo L. VERIFIED CUSTOMER
Great costumer service by Edwin
8/7/2025
Lauren D. VERIFIED CUSTOMER
Fast and great customer serive
8/7/2025
Paula A. VERIFIED CUSTOMER
Le quiero dar las gracias a rafael por ser una buena persona muy amable y muy servicio ledoy un 10 y 5 estrellas por todo gracias a todos por ser muy amable
8/7/2025
Mikyong K. VERIFIED CUSTOMER
Used your valet service for the 1st time. Very good. Plus, Kyle gives good service & always keeps me updated.
8/7/2025
Dennis L. VERIFIED CUSTOMER
Waisting my time to wait for 4 hrs
8/7/2025
Antonio G. VERIFIED CUSTOMER
They did a great job, excellent work, and thank you so much
8/7/2025
Sorrachut B. VERIFIED CUSTOMER
I got the good service from John Beck and well explained the problems of my Vehicle. I appreciate that and will be a regular customer.
8/7/2025
Mary S. VERIFIED CUSTOMER
Q is an excellent service writer. He explains everything thoroughly and assists with securing a shuttle when needed. I have gone to Q for years and have always been pleased.
8/7/2025
Carmen R. VERIFIED CUSTOMER
Q Holt is the Best. Always delivers the Best Guest Service. He has been my Service Manger for 17 years