Julie was informative and clear on what was needed for my car. I trust her and will bring my car back to NR Cerritos as long as she is working there
8/21/2025
Salvador R. VERIFIED CUSTOMER
Knowledgeable and professional
8/21/2025
Steve W. VERIFIED CUSTOMER
My new sunroof is great. Every thing works. Mary set it up flawlessly. Thanks
8/21/2025
Thuy N. VERIFIED CUSTOMER
The service advisor walked me through the require of things I should look at prioritizing in fixing. I appreciated that it wasn’t a hard sell.
8/21/2025
Januelle J. VERIFIED CUSTOMER
I want to thank Joseph Vargas for going above and beyond to assist me with my vehicle. He took the time to clearly explain what needed immediate attention and even sent me pictures to help me understand the issues. I truly appreciate his professionalism, honesty, and excellent service.
8/21/2025
Tywon W. VERIFIED CUSTOMER
Best service ever!!!! My car was ready super fast & Manuel Montoya was on top of it. I’ve been to that location multiple times & have never been treated so kind & everything explained more black & white. If you go to this location ONLY go to this guy, he won’t play you & will treat you like family.I thought he was the district manager or something the way he treated me.
8/21/2025
Darlene G. VERIFIED CUSTOMER
Benito was very honest about the pricing and if the issue could be covered under warranty. He always give excellent service. The whole staff in the from service to the back mechanic & porters! Thank you for your service!!
8/21/2025
Jose G. VERIFIED CUSTOMER
John Beck is an outstanding employee. He goes above and beyond and makes sure to deliver a great experience for the customer. I came in for various tech issues and he was able to help me with some and made plans for the rest. He goes 100% by the book of a service advisor according to another service advisor that helped me when picking up my car. Although that made me question other advisors according to the female, assuming they don’t. But John did a phenomenal job.
8/21/2025
Melissa P. VERIFIED CUSTOMER
Viviana was very friendly, understanding, and communicative.
8/21/2025
Rosemarie M. VERIFIED CUSTOMER
Good customer service
8/21/2025
Hang L. VERIFIED CUSTOMER
Nice to customer and good service.
8/21/2025
Thomas L. VERIFIED CUSTOMER
A year ago I brought my Tacoma in for a noise in the front suspension. you replaced cab mounts ($800) it did nothing. I brought it back and you replaced something again. No change. The noise persisted so I brought again. Two techs were in the truck, windows down and we all heard the loud noise in your back lot. He put on the report that he did NOT hear the noise. I wasn’t charged but the ONLY reason I brought it to a Dealer for service is bc you should know the truck inside and out. Clearly that is not the case. I’m more bothered that I spent nearly $900 for nothing. You were just trouble shooting and charged me for a guess that was wrong.
8/21/2025
Safwan T. VERIFIED CUSTOMER
Robert farr was very friendly and cooperative . I really appreciate it
8/21/2025
Stephanie T. VERIFIED CUSTOMER
Julie, Robert and Anthony are the best of the best. They tirelessly provide excellent service and care to my vehicle. Plus they are very good people as well. They have heart. Please commend these advisors and shop foreman. They are doing a great job consistently.
8/21/2025
Melissa A. VERIFIED CUSTOMER
Denise Lopez waa polite and helpful. Very profeasional
8/21/2025
Lidia G. VERIFIED CUSTOMER
Very professional and nice technicians thank you
8/21/2025
Sherwood W. VERIFIED CUSTOMER
I received great service.
Best Regards
Sherwood W
8/21/2025
Islian V. VERIFIED CUSTOMER
Excelent service
8/21/2025
Terri P. VERIFIED CUSTOMER
Kyle was very.
Professional helpful. Got my car done and the timely manner that he said it would be and ca got a cap that was missing on the interior. Very nice experience.