1) Does an oil change normally extend beyond 90 minutes at Norm Reeves? Seems lengthy compared to my previous Honda dealership so just wondering.
2) You seem to be recommending more work on my CRV than what has been recommended to my father and brother, both of whom also own Honda vehicles. The upselling at every oil change appointment gets tiring. If my CRV really requires this much maintenance and work, I will never purchase another Honda, as they appear to be poor quality vehicles based on the number of issues presented to me on each oil change visit.
8/24/2025
Jake G. VERIFIED CUSTOMER
Rubens customer service was great
8/24/2025
Lotan H. VERIFIED CUSTOMER
Very nice and kind. Thank you for your help.
8/23/2025
Jennifer S. VERIFIED CUSTOMER
Always well taken care of.
8/23/2025
Cody B. VERIFIED CUSTOMER
Went out of his way to keep me updated and in the loop, definitely the kind of guy that would save a dog from a burning building.
8/23/2025
Walter P. VERIFIED CUSTOMER
Gary was great to work with and got my oil change and tire repair done in under two hours!
8/23/2025
Danilo D. VERIFIED CUSTOMER
Excellent service
8/23/2025
Barbara M. VERIFIED CUSTOMER
Repair took 3 days. I waited for 3 and a half hours first day before he tracked down status. The amount changed 2 time. On Thursday day 3, I called aa he had not called me. It was his day off and after leaving messages for him I was able to get another service rep to give me an update. Best part of experience was the 15 % discount for my time. I will ask for another service rep in the future
8/23/2025
John K. VERIFIED CUSTOMER
Thorough and efficient customer service
8/23/2025
Jenny L. VERIFIED CUSTOMER
I recently brought my Honda in for service and had an unexpected issue come up. The team did a fantastic job diagnosing and fixing it quickly. Everyone was professional, helpful, and made the process smooth and stress-free. I really appreciate the great service and attention to detail—thank you!
8/23/2025
Everardo H. VERIFIED CUSTOMER
The representative who greeted me did not introduced herself. I did not receive a clear text or phone call telling me my car was done and ready for pickup.
8/23/2025
Judith R. VERIFIED CUSTOMER
Very satisfied
8/23/2025
Gabriela S. VERIFIED CUSTOMER
Thank you
8/23/2025
Rhonda B. VERIFIED CUSTOMER
Oscar is very professional , kept me updated on the time frame of when to expect to get the car back from service , when there was a problem he put me in a rental car so they could have more time to figure out what is wrong with the car .
8/23/2025
Allene A. VERIFIED CUSTOMER
I like that your employees are helpful, friendly and take exceptional care of the customers.