Honestly Nicole Cabrera was so helpful. She really took care of my emergency needs with my battery. Very friendly and can communicate well. Thank you for servicing my care and replacing the battery.
8/25/2025
Kevin C. VERIFIED CUSTOMER
Good as always
8/25/2025
Norma R. VERIFIED CUSTOMER
Service wasn’t bad
The fact that I waited for an hour and half to get shuttle out
And almost two to get it to pick me up
Wasn’t happy
8/24/2025
Victoria M. VERIFIED CUSTOMER
I am satisfied until now thank you Trevor
8/24/2025
Kavin M. VERIFIED CUSTOMER
Edwin was very helpful
8/24/2025
John M. VERIFIED CUSTOMER
Eduardo Milan has continued to make each and every experience with Ford service a positive one. His dedication, knowledge, understanding, management abilities, and customer service keeps my family feeling at ease time after time. It's nice being able to be kept in the loop and never needing to wonder how service is progressing. Customer service providers are an important part of any related work environment. Without customer service personnel being there, putting customers first, and allowing them to feel this where would we be.
Thank you
John M
8/24/2025
George H. VERIFIED CUSTOMER
The service was excellent and I didn't have to wait to long Rihard Juarez was outstanding and very knowledgeable.I would also like to commend Rudolph Wilson who normally helps me with my vehicle he's very knowledgeable,helpful and explains to me about my car repairs he deserves a raise and a promotion.
8/24/2025
Hieu N. VERIFIED CUSTOMER
Clayton was friendly and thorough with his explanation on my vehicl.
8/24/2025
Jordan Z. VERIFIED CUSTOMER
Sal was great!
8/24/2025
Ana D. VERIFIED CUSTOMER
the problem was found-located
8/24/2025
Tom V. VERIFIED CUSTOMER
Fernando was very helpful and friendly. Fully satisfied with how he treated me.
8/24/2025
Lauren L. VERIFIED CUSTOMER
Valerie is the best! I’ve recently moved and will still be making my way to West Covina despite other dealerships being closer because of your customer service.
8/24/2025
Rebecca H. VERIFIED CUSTOMER
Great customer service always satisfied.
8/24/2025
Doug M. VERIFIED CUSTOMER
richard kept me well informed as to the status of my repair.
8/24/2025
Susie M. VERIFIED CUSTOMER
Very nice, good service and great customer skills he portrays with what I needed to get done in my car.
8/24/2025
Marina O. VERIFIED CUSTOMER
When I went in to pick up my car a guy by the name of George was so rude to me didn't even explain to me what was wrong with my car all he said we tried calling you several times and basically all he said when I asked him a question he ignored me and started talking to another customer leaving me talking .
8/24/2025
Vanita H. VERIFIED CUSTOMER
Jonathan provided excellent customer service. He let me know all the work that I needed and what my options are. And I appreciate that he was friendly and helpful.
8/24/2025
Brad G. VERIFIED CUSTOMER
Rudy is always great!
Cordial and professional.
Makes vehicle service a pleasant experience.
8/24/2025
Peggy B. VERIFIED CUSTOMER
Great service
8/24/2025
Ernesto O. VERIFIED CUSTOMER
Service Representative was welcoming, polite and super helpful. Very informative, which is something I appreciate.