Trevor was helpful and explained what needs to be done.
Thank you.
8/25/2025
Eliane E. VERIFIED CUSTOMER
Good job!
8/25/2025
Joshua F. VERIFIED CUSTOMER
Mohamed Jaber is very professional and make sure you leave satisfied with your vehicle. He took the time to ensure your car is well taken care of and follow up with you as well. Great guy!
8/25/2025
Matthew L. VERIFIED CUSTOMER
Javier was great! He helped me out a bunch and was very friendly. He took care of my needs and was even able to find me a loaner car to use for the day. Exceptional service!
8/25/2025
William B. VERIFIED CUSTOMER
Crystal was AMAZING! So easy to work with and answered all my questions. I look forward to working with her in the future!
8/25/2025
Amanda D. VERIFIED CUSTOMER
Adrian delivered excellent customer service and I look forward to my next visit with Norm Reeves!
8/25/2025
Spiros M. VERIFIED CUSTOMER
Trinity is awesome! She listens to your car issues and makes sure they get addressed.
8/25/2025
Lateefah S. VERIFIED CUSTOMER
Edwin is phenomenal!
8/25/2025
Robert S. VERIFIED CUSTOMER
Every aspect of the service appointment went smoothly as hoped, with no bumps. Complementary rides back home and then picking us up when the service was completed were provided, a perk very much appreciated.
8/25/2025
Kadijah B. VERIFIED CUSTOMER
My B,1 maintenance due now light is still on. Those services should have been completed. Trevor was off work before services were completed.
8/25/2025
Jonathan G. VERIFIED CUSTOMER
J
8/25/2025
Randy M. VERIFIED CUSTOMER
As I have stated before, I’ve been working with Crystal for the past couple of years and she always provides the best service when I’m at the dealership. She is knowledgeable and always shows interest in my car and any issues I may have. She lets me know right away when my car is ready for pick up which is very important to me. Overall, she is an excellent service advisor.
8/25/2025
Jeremy S. VERIFIED CUSTOMER
Thank you Clayton! My Accord is doing well. We'll be back with Jennie's CRV soon - most likely Monday
8/25/2025
Miguel C. VERIFIED CUSTOMER
Good service and great communication for the workers . You have a 100 % good time.thanks
8/25/2025
Yahairah A. VERIFIED CUSTOMER
Q is the best. He is very knowledgeable and provides excellent customer service.
8/25/2025
Roman D. VERIFIED CUSTOMER
Mariela went above and beyond to make sure I understood and fixed the issue I was having with my car. After several months of disappointing service calls from customers service and appointments at the Van Nuys dealership I am glad she was able to restore my faith in Genesis!
8/25/2025
Patty P. VERIFIED CUSTOMER
Jessica is wonderful to work with!
8/25/2025
Elaine S. VERIFIED CUSTOMER
Manuel was very helpful and friendly.
8/25/2025
April J. VERIFIED CUSTOMER
Trinity is AWESOME!!! Was having issues with my Honda starting, called Trinity and she said to bring it on in. It ended up being a battery issue and Honda was able to replace it and get me back on the road in about an hour. Excellent customer service!! This is the reason I continue to ONLY bring my car here to West Covina and more so because Trinity provides top notch customer service!! Thank you Trinity!