john was terrific, got my crv up and running and saved my day!!
12/29/2020
Tina V. VERIFIED CUSTOMER
Hermanshu was professional and courteous. I was happy with my first service for my Hyundai Sonata. I had a question about the car and he answered it to my satisfaction.
12/29/2020
Virgina I. VERIFIED CUSTOMER
Was particularly impressed with ms ashley white. Very cordial, knowledgeable and efficient.
12/29/2020
Matthew P. VERIFIED CUSTOMER
Very fine job done by Mr. Sylver! 10/10
Matthew
12/29/2020
Kenneth R. VERIFIED CUSTOMER
Always polite and professional service
12/29/2020
Juergen R. VERIFIED CUSTOMER
Very helpful and courteous.
12/29/2020
Jason M. VERIFIED CUSTOMER
Great job.
12/29/2020
Sara H. VERIFIED CUSTOMER
I don’t want to hear from a representative. I felt that the issues I had with my car/repairs weren’t fully explained to me and I made an appointment today for another inspection due to an intermittent issue I noticed after the transmission replacement and was waiting for 3 hours, only getting an update when I sought out a representative. I think customers would be better served if they were made aware that there is a going to be a several hour wait until their vehicles can be seen so they can arrange other transportation if needed.
12/29/2020
John W. VERIFIED CUSTOMER
Sure
12/29/2020
Edward M. VERIFIED CUSTOMER
When I asked how much a tire rotation and balancing was they told me 5995 my invoice bill was 6995 with tax 7485 want to know why all of a sudden there’s a $10 increase personally I don’t trust Norm Reeves Honda and I would not recommend anyone to buy a car there
12/29/2020
Bill C. VERIFIED CUSTOMER
Great service and appreciate that you did not attempt up sell me on the typical items...cabinet and air filters wipers, etc.
thanks
Terrel did a great job!!!
12/29/2020
Asdrubal H. VERIFIED CUSTOMER
Excellent service. Viviana was great
12/28/2020
Christina C. VERIFIED CUSTOMER
There were not enough people working in the service department. We called several times, left a message and finally drove down there to speak to someone. When we arrived, there was no one in the office until we went into the dealer to find a person. When he finally came back after close to 20 minutes, he was helping 3 people at one time and our issue was never resolved. We left without getting anything figured out and I took my business to another dealership.
12/28/2020
Nelly V. VERIFIED CUSTOMER
Even though stuff happened with the service Rafael was extremely professional and helped ease everything
12/28/2020
Jodi H. VERIFIED CUSTOMER
Jaryd was very helpful with what my car needed and keeping me informed. He was kind and pleasant as well. Thank you
12/28/2020
Arsavir K. VERIFIED CUSTOMER
she was very friendly and answered all kind questions and tried to help best way possible....ty
12/28/2020
David O. VERIFIED CUSTOMER
Joshua Martinez was very helpful and broke everything down for me to avoid any confusion. Gave detailed answers to all mt questions.
12/27/2020
Robert F. VERIFIED CUSTOMER
I bought my CRV touring at Norm Reeves West Covina from Ryan Lucas. I was very pleased with his professionalism and knowledge of the vehicle.... When it comes to having my CRV serviced i take it to Norm Reeves West Covina. Trinity Guzman is my service advisor of choice. She keeps me informed very step of the way! It’s very appreciated since i live 43 miles away. These to individuals truly live up the the “Helpful Honda” phrase!