The Car Group

Mr. Soto He has very good communication skills.. a great customer service.. with people like him customers would really come back for any type of service...

Customer service is a make or break aspect to a business and i for one appreciate teams working together to make the customer happy and satisfied.

Thank you for your timely service

The problem with our vehicle took 3 days to diagnose. It was a software issue and was corrected by reprogramming without the need to replace any electronic components. While I did not need the vehicle, I was somewhat disappointed it took 3 full days to correct. I also thought that a wash was included with our service contract so I was disappointed when I picked the vehicle up and it had not been washed.

I took my car to NORM REEVES HONDA and I thought I was just going to get an oil change but it turned out to be much worst. There were major issues that needed to be addressed and if it wasn't for Gabbie Dominguez who was friendly and helpful and she made the experience less stressful. Thank you Gabbie.

Great job she was so nice and professional. Thank you

Mr Quintero was very professional and texted me while I was waiting that he didn't forget about me and would keep updating. I appreciated it.

She is wonderful

Great Service

All the staff was efficient friendly and provided excellent customer service

After having to jump my car 4 times in one week, it took 2 visits and almost 3 hours on second trip to diagnose a bad battery. AAA diagnosed a bad battery in less than 5 minutes when they jumped my car for the 4th time it died last week.

Matthew was terrific! Honda is lucky to have him.

Excellent service as always!

Ivette was very professional and very polite. She gave me details updates and was patient. Thank you Ivette for the great customer service you provided today

Our dissatisfaction has nothing to do with Raul. Raul was polite and efficient. Our point is we brought in our VW Beetle with the complaint that the horn didn’t work and that we needed a new key made. We were told it would take a few weeks to obtain the key. We understood this. When we drove off the Norm Reeves lot we were told the horn had been fixed. Now we picked up the vehicle late that evening, as I drove off the lot I honked the horn - IT DID NOT WORK. Calling the next morning to report that the horn didn’t work, the young lady said Norm Reeves guaranteed their work and when I came in to pick up the key after it had been programmed, we could get the horn fixed. After waiting a month and a half the key had not been received and all this time with no horn, I called and talked with the Service Manager, explaining my aggravation at the lackadaisical response in receiving the key and the horn which never worked. Taking the car in I was quoted a price of $225. Then the call came, more damage to the wiring by rodents, the horn and the oil sensor wiring both affected and the additional cost $878.60. My position is the horn wiring (which I had previously paid for) NEVER WORKED AFTER NORM REEVES HAD INDICATED IT HAD BEEN REPAIRED AND NOW I HAD TO PAY FOR THE HORN WIRING AGAIN! Now, if I had driven off your lot and the horn worked, I could see that perhaps additional rodent damage had been done. BUT THAT WASN’T THE CASE! TO REITERATE THERE WAS NEVER A TIME UPON PICKING UP OUR CAR FROM NORM REEVES VW THAT THE HORN FUNCTIONED. I had no problem in paying for the oil sensor, paying for the horn wiring AGAIN, was quite disconcerting especially from a dealer we have trusted to do the right thing by their patrons.

Cheyne was very helpful, professional and courteous.

We go to Tony all the time since he is a one if a kind. Always helpful and courteous! Thanks to Tony for all your help.

Raul is always awesome. He's taken care of both of my VWs for the past 4 years. Always a positive experience. Thanks Raul!

Cheyenne was very helpful and knowledgeable.

Samuel Tung is the best advisor ever!! He took very good care of me and my car. He has very great customer service and listened to all of my concerns about my car unlike Christopher. Christopher did not listen to me when I first went to Honda on December 22, 2020. Christopher simply brushed off my concerns and said my car had nothing wrong when clearly there was!!! Then when I went back a couple weeks later, I met Sam and he literally took the time to pop open the hood and listen to the weird sounds my car was making which had gotten worse at the time. Sam took all the notes necessary so technicians can fix my car. I thank Samuel so much for taking care of my baby (car).