Ivette is always fantastic!! Very friendly and efficient! She should be managing the service area!! No ****!???????? Thank you guys!
1/22/2021
William P. VERIFIED CUSTOMER
John was great! Wonderful customer service!
1/22/2021
Douglas S. VERIFIED CUSTOMER
Work completed ok was a bit surprised with the cost of repairs
1/22/2021
Antoni P. VERIFIED CUSTOMER
Thanks to Anthony for taking the time to explain everything. Fully satisfied
1/22/2021
Susan G. VERIFIED CUSTOMER
Everyone was courteous, professional, well spoken and appeared to enjoy their job.
1/22/2021
Eduardo G. VERIFIED CUSTOMER
Igor was extremely polite and displayed exceptional customer service
1/22/2021
Susan B. VERIFIED CUSTOMER
Super easy and quick! Attentive service.
1/21/2021
Louis B. VERIFIED CUSTOMER
Keep up the good work
1/21/2021
Emily C. VERIFIED CUSTOMER
One major complaint is that one of my driver side rear lug nuts was completely loose after receiving service at Norm Reeves HB. Luckily I was able to take it to a third party service and have them fix that for free. I am disappointed that each time I come to Honda I do not feel truly appreciated as a customer, rather as a sucker to be squeezed out of as much money as I can be. Services Viviana tried to offer like “tire balancing” are free at other locations and she wanted to charge me an additional $45 for that “service.” I do think your customer service representatives can help us consumers by sharing coupons. I found a $35 coupon on my own time and Viviana seemed annoyed I had shown it to her. Lastly, I don’t appreciate Norm Reeves HB calling me after I paid $300+ on service for my car asking me if I want sell my vehicle because they are interested in older Honda’s//if I want a new car. I felt disrespected after paying a large sum of money on my current vehicle. It once again validated that Honda only cares about my money.
1/21/2021
Janet A. VERIFIED CUSTOMER
Very good service
1/21/2021
Subrina M. VERIFIED CUSTOMER
I was provided excellent service. Juan was very thorough and kind. A pleasure to work with.
1/21/2021
Sheryl M. VERIFIED CUSTOMER
Service is great.
1/21/2021
Joseph D. VERIFIED CUSTOMER
When we were contacted by phone to schedule, the girl told us it would be very quick, maybe around 20 minutes. Ended up sitting in the waiting room for over 45 minutes and that was without getting the complimentary car wash. When contacted by phone to see how the visit went, my husband told the girl what happened and she told him he would have to contact someone in management! He told her that she called us and needed to handle it. Have heard NOTHING back yet. Not a good first experience.
1/21/2021
Rosa L. VERIFIED CUSTOMER
Cindy was so friendly the best service ever thanks
1/21/2021
Carmel B. VERIFIED CUSTOMER
Domenick was totally professional and truly helpful. He has a very easy manner and it is obvious he puts the customer's needs first. I was totally happy with my visit.
1/21/2021
David S. VERIFIED CUSTOMER
I don’t understand why a Ridgeline requires rear differential oil change at 10,000 miles. I’ve owned cars since 1962 and not one of them has such a need. What is wrong with Hondas to require such dramatic maintenance of the differential?
1/21/2021
Lisa . VERIFIED CUSTOMER
Dominick was timely and professional.
1/21/2021
Ismael Alejandro. VERIFIED CUSTOMER
Brandon was very helpful, professional, quick and friendly. Answered my questions and explained to me what was done and what to expect for the next maintenance service.